3 Bedroom Apartments for Rent in Austin, TX

Property doesn't keep regular maintenance people so repairs go undone. This was a previos issue as well.

After once receiving an eviction notice on the door instead of a phone call back about a maintenance issue, and getting the explanation that they're "too short staffed to answer every request," we are again having difficulty with an office team that is not resident-service oriented. We deal with it to keep the proximity we like, and neighborhood with everything we want.

I’m disappointed in how our apartment management handled a serious A/C outage on Saturday, June 28th. The lack of communication, failure to follow through, and overall response were incredibly frustrating. We submitted an urgent work order at 2:06 PM when our A/C went out and the temperature was rapidly rising. I called the office line multiple times, but the automated system didn’t allow me to reach emergency maintenance or the front office. I also emailed the office explaining that we had to leave due to the heat (it had reached 80°F) but that maintenance had permission to enter. Despite more calls, texts to CIM Group staff, and work order updates throughout the day, we didn’t get a response until 9:06 PM, when I finally got through by randomly clicking phone options. The tech arrived at 9:50 PM but couldn’t fix it and said he’d return the next morning. By then, our apartment had hit 89°F. It was too hot to sleep safely, so a friend helped us book a discounted hotel. We paid $88.30 out of pocket. The technician returned the next morning with the wrong part but did leave two portable A/C units for our bedrooms—which should’ve been provided the night before. On Monday, I had to go to the office in person to get an update. Later, I submitted a rent credit request for the hotel cost. After two unanswered emails, I visited the office again and was told the hotel stay was “our choice” and wouldn’t be reimbursed—even though staff confirmed that portable units should have been provided Saturday since the indoor temp was over 80°F. This isn’t the first time we’ve had to chase down basic service. We weren’t asking for extra—just reimbursement for what we reasonably spent during a health-impacting situation. It’s disappointing that the office wouldn’t do the right thing. Renters should be aware of how service issues are handled here.

It has been wonderful living at Le Montreaux. I have been here for a year and a half now. The apartments are in great shape and isolated enough that you get no neighbor noise. Parking is always available and much of it is covered. There is a great pool, a solid gym, and a good quiet but lively community. The staff (Mary and Renee) are always affable, quick, and helpful. Maintenance comes quick. The area is very safe. I highly recommend.

Any problem that I have in regard to the maintenance always is taken care of promptly. All the office staff and maintenance are very respectful and kind. I have lived in these apartments 10 years and that is one thing I can say that they are quick to assist with any problems I have had. If it will be something that has to get ordered or take longer, they let explain what has to be done. These are the only apartments that I have lived in that problems have been fixed quickly. Thank You for all you hard work. Vivian Alires

I’ve lived at this property for 5years. I’ve always felt safe and comfortable.

I’ve lived on the property for 5years with my family. I’ve always felt safe and happy. We have a wonderful community. The neighbors are helpful and nice. The staff & maintenance team have always been helpful & nice.

I have been living here since 9 month. I really love everything about this Apt.

This is a great place to live! Staff is always very helpful and so is maintenance. I would highly recommend living here.

It’s great. Robert is a great help! Very family friendly

Its good really good i luke the community

Great! Everyone was super helpful and quick. Had a great experience from start to finish. 10/10 recommend.

Good location to live .. great staff.. Brad in the office was very helpful with everything

I have been living for one year. reecomended

I have living here one year. Placed strategig, peacefull place to live. Recomended

Good been here over 12 years.

Change is not always good but I do see great things to come. Office and Maintenance are always so helpful.