Apartments for Rent in Northwest Austin, Austin, TX

After once receiving an eviction notice on the door instead of a phone call back about a maintenance issue, and getting the explanation that they're "too short staffed to answer every request," we are again having difficulty with an office team that is not resident-service oriented. We deal with it to keep the proximity we like, and neighborhood with everything we want.

I’m disappointed in how our apartment management handled a serious A/C outage on Saturday, June 28th. The lack of communication, failure to follow through, and overall response were incredibly frustrating. We submitted an urgent work order at 2:06 PM when our A/C went out and the temperature was rapidly rising. I called the office line multiple times, but the automated system didn’t allow me to reach emergency maintenance or the front office. I also emailed the office explaining that we had to leave due to the heat (it had reached 80°F) but that maintenance had permission to enter. Despite more calls, texts to CIM Group staff, and work order updates throughout the day, we didn’t get a response until 9:06 PM, when I finally got through by randomly clicking phone options. The tech arrived at 9:50 PM but couldn’t fix it and said he’d return the next morning. By then, our apartment had hit 89°F. It was too hot to sleep safely, so a friend helped us book a discounted hotel. We paid $88.30 out of pocket. The technician returned the next morning with the wrong part but did leave two portable A/C units for our bedrooms—which should’ve been provided the night before. On Monday, I had to go to the office in person to get an update. Later, I submitted a rent credit request for the hotel cost. After two unanswered emails, I visited the office again and was told the hotel stay was “our choice” and wouldn’t be reimbursed—even though staff confirmed that portable units should have been provided Saturday since the indoor temp was over 80°F. This isn’t the first time we’ve had to chase down basic service. We weren’t asking for extra—just reimbursement for what we reasonably spent during a health-impacting situation. It’s disappointing that the office wouldn’t do the right thing. Renters should be aware of how service issues are handled here.

Been living here for a year. And love it management is great. And the mantienance team is great. I have no complaints.

almost 15 years, everything is always repaired as soon as i report any thing. Lydia and all the staff treat me like family. no complaints here.

I’ve lived at this property for 5years. I’ve always felt safe and comfortable.

I’ve lived on the property for 5years with my family. I’ve always felt safe and happy. We have a wonderful community. The neighbors are helpful and nice. The staff & maintenance team have always been helpful & nice.

Great location. Nice wooded area with stunning sunset views.

Having been a resident here for almost 11 years, I have seen a lot of changes recently. Not only are they improving the property itself, but the experience living here has been dramatically different ... and that is because of the Management team. I have gone from having my concerns for years being ignored or being told that there is nothing that can be done, to seeing steps being taken to address those concerns. The manager, Kate, from the start, treated me as a valued member of this community and assured me that my questions and concerns mattered. Lucy and Q are both such a delight to interact with and are patient with my questions and go the extra mile to assure me that I belong! I was told by past Management teams here that apartment living was just temporary housing but this team understands that for me, a later-in-life ex-hippie, this is my home. And that makes a world of difference!! And that difference is because of Kate, Lucy, and Q!!! Plus ... they love my dogs, Chloe and Cooper.

Enjoy living here, the area around my apartment is quiet. I see deer almost daily.

So far I’m loving living here! Yvette is an absolute saint—I have nothing negative to say!

I’ve lived at High Oaks a year and I just love it here. I’m not movin!

I love living in this complex. Everything morning i walk my dog and see wildlife. There are trees near each of my windows and balcony and I feel like i live in a treehouse. The fireplace in the winter is so lovely! My apartment is cozy, functional and just enough for me!

My husband and I have only been here for two months and we LOVE it. The grounds are beautiful, the location is amazing, and our unit is stunning! We are so incredibly happy with The Madison. Ben and Niesha have been kind and responsive to any needs we have had. We hope rent will stay close to what it is now, because we definitely plan on staying here for a very long time!

Great apartment! Love the location and close to everything!

Great! Everyone was super helpful and quick. Had a great experience from start to finish. 10/10 recommend.

Good location to live .. great staff.. Brad in the office was very helpful with everything

We have lived here for 7 months and enjoyed a peaceful life. The maintenance crews respond faster than I have ever experienced in 13 years living in an apartment. The walks to the mailbox, urban forest and sounds are enjoyable each day, all still within minutes of shopping areas nearby. From the beginning, the staff have been nothing but friendly to us. The gyms and equipment are such that I don't need to pay for memberships outside of here, and personally, the topography makes a plain evening jog become an intense workout. Moving here was a great choice, and the affordability makes it all even better for us.

Everything looks amazing so far, will update this review depending on my experience.

I’ve spent over 12 yrs here (time split), but have been here for over 10 yrs on mu current lease. The neighborhood and location are absolutely amazing. As for the apartments, the staff has always been great and willing to help you out! There’s obviously an environment i dont want to leave!

Peaceful place good team management and safe for family special