After once receiving an eviction notice on the door instead of a phone call back about a maintenance issue, and getting the explanation that they're "too short staffed to answer every request," we are again having difficulty with an office team that is not resident-service oriented. We deal with it to keep the proximity we like, and neighborhood with everything we want.
I’m disappointed in how our apartment management handled a serious A/C outage on Saturday, June 28th. The lack of communication, failure to follow through, and overall response were incredibly frustrating. We submitted an urgent work order at 2:06 PM when our A/C went out and the temperature was rapidly rising. I called the office line multiple times, but the automated system didn’t allow me to reach emergency maintenance or the front office. I also emailed the office explaining that we had to leave due to the heat (it had reached 80°F) but that maintenance had permission to enter. Despite more calls, texts to CIM Group staff, and work order updates throughout the day, we didn’t get a response until 9:06 PM, when I finally got through by randomly clicking phone options. The tech arrived at 9:50 PM but couldn’t fix it and said he’d return the next morning. By then, our apartment had hit 89°F. It was too hot to sleep safely, so a friend helped us book a discounted hotel. We paid $88.30 out of pocket. The technician returned the next morning with the wrong part but did leave two portable A/C units for our bedrooms—which should’ve been provided the night before. On Monday, I had to go to the office in person to get an update. Later, I submitted a rent credit request for the hotel cost. After two unanswered emails, I visited the office again and was told the hotel stay was “our choice” and wouldn’t be reimbursed—even though staff confirmed that portable units should have been provided Saturday since the indoor temp was over 80°F. This isn’t the first time we’ve had to chase down basic service. We weren’t asking for extra—just reimbursement for what we reasonably spent during a health-impacting situation. It’s disappointing that the office wouldn’t do the right thing. Renters should be aware of how service issues are handled here.
I’ve lived at this property for 5years. I’ve always felt safe and comfortable.
I’ve lived on the property for 5years with my family. I’ve always felt safe and happy. We have a wonderful community. The neighbors are helpful and nice. The staff & maintenance team have always been helpful & nice.
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Great! Everyone was super helpful and quick. Had a great experience from start to finish. 10/10 recommend.
Good location to live .. great staff.. Brad in the office was very helpful with everything
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Great! Love hiw friendly. Ready to be in the community.
I do not have nothing bad to say. This is an amazing communty an excellent staff
Rental prices in Northwest Austin, Austin, TX have decreased by 1.25% over the past year. The average rent moved from $2,166 to $2,139.
Check out the average rent in Austin.
The national average price of rental apartments is $1,750, while the average monthly rent in Northwest Austin, Austin, TX is $2,139.
The average monthly rent for an apartment in Northwest Austin, Austin, TX is around $2,139.
A share of 1% of apartments in Northwest Austin, Austin, TX have the cheapest rents between $1,001-$1,500. Around 9% of rentals are $2,501-$3,000. Around 40% of Northwest Austin's apartments have monthly rents between $1,501-$2,000. There are 45% of apartments with rents between $2,001-$2,500. A share of 4% of apartment rentals in Austin are in the > $3,000 range.
The largest share of rentals in Northwest Austin, Austin, TX (45%) fall between $2,001-$2,500 per month. This suggests that most people succesfully find suitable apartments within this price.
The price range of a 3 bedroom apartment is between $1,399 and $10,287.
There are 85 3 bedroom rentals available on RentCafe. Prices and availability in Northwest Austin, Austin, TX were last updated on 16 Nov 2025.
The average Northwest Austin, Austin, TX 3 bedroom apartment size is 1,400 sq. ft.
Renting a 3 bedroom apartment offers extra space compared to a 2 bedroom apartment, suited for a family or for sharing it with someone else.
A 3 bedroom apartment is more expensive than smaller units and it usually comes with higher utility costs.
In total, Northwest Austin, Austin, TX has 178,885 residents, 87,059 women and 91,826 men, per U.S. Census recent estimates. Statistics show that the median age of Northwest Austin’s population is 36.
There is a total of 80,225 households in Northwest Austin, Austin, TX. Of these, 23,482 have children and 56,743 are without children. Per Census Bureau’s most current estimates, 45,728 family households and 34,497 non-family households live in this area. The size of a household in Northwest Austin is 1.82 people, on average. The median household annual income in Northwest Austin equals $102,799, and the monthly housing costs equal $1,770.
According to data from the U.S. Census Bureau, 2% of the population in Northwest Austin, Austin, TX have no high school education, 13% went to high-school, and 18% have partially completed college. Moreover, 6% of the population hold an Associate Degree, 38% hold a Bachelor Degree, and 23% hold a Graduate Degree.
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