Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve experienced during your time here. Your concerns about maintenance response times, pest control, noise, and community behavior are important to us, and we deeply regret that we have not met your expectations in these areas. We understand how frustrating it can be when these issues are not addressed promptly. If you are still experiencing problems with pest control, we encourage you to submit a service request through the resident portal, so we can address this as quickly as possible. We are also committed to improving our processes and communication to ensure quicker responses to maintenance requests. We value your feedback and will use it to make improvements for the benefit of all residents. We are sorry that your experience hasn’t been more positive, and we sincerely hope that we can resolve these matters before the end of your lease. Thank you again for bringing this to our attention.

Hi Carmen, Thank you for this feedback. We're sorry to hear about this experience we'd love to hear from you so we can work to improve your experience. Please give us a call so can learn more about this. The team at Brookwood Village

We thank you for taking the time to give us this feedback, however without further context it's difficult to know how best to improve your experience! If there's anything we can do to address your concerns then please feel free to call our office at your earliest convenience; we're eager to help! Hope to hear from you!