How do I know if my payment is confirmed?
Summary
After submitting a payment on RentCafe, you can confirm it went through by checking the confirmation screen that appears right after you pay, and by reviewing the Monthly Charges tab in your Resident Portal.
RentCafe gives you two ways to verify your payment was received:
- You’ll see a confirmation screen. Right after submitting your payment, a confirmation screen will appear letting you know your payment is being processed. From there, you can also download your receipt for your own records.
- You’ll see it under Monthly Charges. Log into your Resident Portal and head to the Monthly Charges tab. There you’ll find a full breakdown of your charges for each month, including:
-
- Monthly base rent
- Insurance
- Trash & recycling
- Pet
- Electricity
- Water
- Overall balance for the month
If your payment was processed, it will be reflected in your monthly balance. However, if you’re still unsure about a payment, you can reach out to your property management’s office directly through the Resident Portal.
Ready to find your next happy place? Log in to your Resident Portal to review your latest payment.
FAQ
Log into your Resident Portal and check the Monthly Charges tab for a record of your transaction. If your balance hasn’t been updated, your payment may not have gone through and you’ll need to try again.
You’ll be notified by email if a payment doesn’t go through. RentCafe won’t automatically retry it, so you’ll need to set up a new one-time payment to try again.
Depending on your payment method, additional service or convenience fees may apply and will be reflected in your final total before you confirm. Keep in mind that when searching for apartments on RentCafe.com, the Total Monthly Cost shown in listings includes base rent and recurring monthly fees listed in your lease — but does not include utilities or other optional charges, so your actual monthly charges may vary. To learn more about how payment fees work, check out Understanding RentCafe Service and Convenience Fees for Payments.
Yes. A receipt is available right after you submit your payment, and you’ll see a download option on the confirmation screen.