Hey there, we want to ensure that your experience improves as we move forward, as our team is committed to ensuring your satisfaction, so please reach out privately at residentservicesMI@monarchinvestment.com. We're here for you, and we care.

Hi Hope! We would like to extend our sincerest gratitude for choosing Drakes Pond as your new home. Your feedback on your recent move-in experience is much appreciated, and we are delighted to hear that you had a positive experience. Our team is dedicated to providing you with exceptional Resident care, and we are committed to ensuring your satisfaction. How can we improve our services to you? We would like to assure you that we are always available to assist you. Once again, thank you for being a loyal Resident. We look forward to serving you in the future. Best regards!

Hi Alyson, we are grateful for your loyalty and for your kind words. We will ensure that your message is conveyed to our team, and it will undoubtedly bring smiles to their faces, just as it has to ours. If possible, we would like to request that you share your positive experience with us by leaving a Google review. By leaving a review, you can help others feel confident in their decision to choose our community. We understand that your time is valuable, and we appreciate your effort to support us. Thank you again for your support, and we remain committed to providing you with exceptional service. Please feel free to contact us if you need any assistance.

Thank you for sharing your feedback with us. We are eager to improve however we can, so your input is valued greatly. We are not sure where within the community you might be located, but we would greatly appreciate it if you could please put in a work order. This will enable our team to address any concerns that you have noticed. If you wish to speak with us about anything further, we encourage you to reach out to us at ResidentServicesMI@monarchinvestment.com. We appreciate your time!