20 years needs maintenance

Juanita has lived here for over 20 years and has always been well cared for by her family. Over the years, there have been many repairs and updates needed in her unit that went unaddressed until very recently. Unfortunately, frequent turnover in management has often led to delays, with new managers becoming quickly overwhelmed and taking a long time—sometimes never—to respond to requests. As her power of attorney, I strongly recommend that management adopt more consistent and timely responses to residents’ needs, as well as provide basic upgrades that any long-standing resident should reasonably expect. Longevity and loyalty to a community should be recognized with proactive care and attention.