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RentCafe Terms of Service
By using RentCafe.com (RentCafe ILS) or any property websites powered by RentCafe (RentCafe Portal) (collectively, "RentCafe"), you accept and agree to be bound by the latest version of the RentCafe Terms of Service (posted at https://resources.yardi.com/legal/rentcafe-terms-of-service/ ), which are between you and RentCafe (not the property) and will be updated from time to time. The property may have its own terms and conditions that apply between the property and you.
TERMS OF USE
Pour la version française téléchargeable en PDF des conditions d’utilisation, veuillez cliquer ici.
GWL Realty Advisors Residential Inc.
All websites, mobile enabled websites, mobile applications, and domains operated by or on behalf of GWL Realty Advisors Residential Inc. or its affiliates (hereinafter collectively referred to as “GWLRAR,” “we” or “us”) including but not limited to www.gwlraresidential.com, (collectively the “Sites”) are the property of GWLRAR. The Sites are operated by GWLRAR for the benefit of all properties managed by GWLRAR (the “GWLRAR Managed Properties”).
Use of the Sites and any related service described herein is governed by the following terms and conditions (hereinafter the “Terms of Use”). You agree to the Terms of Use, in their entirety, when you access or use the Sites, or any of the Sites’ products, services or interactive features, including but not limited to submitting applications to lease rental properties, executing leases, requesting resident services and maintenance requests or receiving notices (collectively, the “Services”). These Terms of Use are subject to change without notice to you, so we recommend that you review them regularly. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, BY USING THE SITES AFTER THE EFFECTIVE DATE OF ANY MODIFICATION TO THESE TERMS, YOU EXPRESSLY CONSENT, WITHOUT QUALIFICATION, TO THE MODIFIED TERMS. If you do not agree with these Terms of Use, do not use the Sites.
Limited Licence and Use
GWLRAR grants you a limited licence to view and display the contents of the Sites on your computer or other electronic device and to use to access it, and to print, download and use the materials on the Sites solely for your own personal use for informational purposes or to transact with GWLRAR and/or owners of GWLRAR Managed Properties, provided that the contents of the Sites are not modified in any way and that all copyright and other notices are maintained. You agree not to, or allow others to, directly or indirectly, attempt or actually disrupt, impair or interfere with, alter or modify the Sites or any of their content.
GWLRAR provides you with certain information and functionality through the Sites. You are solely responsible for providing all equipment necessary to establish a connection to the Internet, access to the Internet, and any telephone, wireless or other connection and service fees associated with such access.
To the fullest extent permitted by law, GWLRAR has the right, but not the obligation, to take any of the following actions without providing any prior notice to you: (a) change or terminate all or any part of the Sites or the Services; (b) restrict or terminate your access to all or any part of the Sites or the Services; or (c) refuse, move, or remove any content that is available on the Sites and any material that you submit to the Sites.
Subject to your compliance with these Terms of Use, GWLRAR hereby grants you permission to access and use the Sites and the Services, provided that you shall not (and shall not allow any third party to): (a) engage in commercial use of the Sites or any content on the Sites; (b) access or use any portion of the Sites if you are a direct or indirect competitor of GWLRAR, including without limitation companies involved in data research, internet listing services, dissemination of information, or property management software; (c) provide, disclose, or transmit any content from the Sites to any direct or indirect competitor of GWLRAR ; (d) use or distribute any information from the Sites, including information that you or anyone else has verified, to directly or indirectly create or contribute to the development of any database or product; (e) reproduce, copy, display, store, perform, re-post, publish, transmit, distribute, sell, offer for sale, license, modify, create derivative works, translate or otherwise use any portion of the content offered on the Sites for other than your own personal, non-commercial use, store, copy or export any portion of the Sites into any database or other software; (f) remove any copyright, trademark or other proprietary rights notices contained in or on the Sites or the Services or in or on any content or other material obtained via the Sites or the Services; (g) use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape or index any portion of the Sites or the Services, including, but not limited to, for purposes of constructing or populating a searchable database of software that includes property information; (h) collect or harvest any information about other users or members (including usernames and/or email addresses) for any purpose; (i) reformat or frame any portion of the web pages that are part of the Sites or the Services; (j) create user accounts by automated means or under false, misleading or fraudulent pretenses; (k) create or transmit unwanted electronic communications such as “spam” to other users or members of the Sites or the Services or otherwise interfere with other users’ or members’ enjoyment of the Sites or the Services; (l) transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature; (m) use the Sites or the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material, including any material that may be deemed threatening or obscene; (n) copy or modify the HTML code used to generate web pages on the Sites; (o) use any device, software or procedure that interferes with the proper working of the Sites or the Services, or otherwise attempt to interfere with the proper working of the Sites or the Services; (p) take any action that imposes, or may impose in GWLRAR ’s sole discretion, an unreasonable or disproportionately large load on our IT infrastructure; (q) modify, adapt, translate, or reverse engineer any portion of the Sites or the Services; or (r) use the Sites or the Services, intentionally or unintentionally, to violate any applicable international, national, federal, state, provincial, or local law or regulation, including, but not limited to, Fair Housing laws and regulations.
The Sites are not intended to provide you with any personalized financial, investment, real estate, legal, accounting, tax, medical or other professional advice. You will not rely on the Sites as a substitute for independent research or for personal advice from an appropriate professional advisor.
Except as otherwise expressly stated therein, nothing on the Sites constitutes an offer to buy, sell or lease products or services of GWLRAR, or any third party. All products and services are subject to the terms and conditions of any applicable applications, leases or agreements, and applicable laws. Products and services of GWLRAR and those of third parties described on the Sites are available only in jurisdictions where they may be lawfully offered for sale or lease in Canada.
Except where applicable law of the province in which you reside requires otherwise, the use and content of the Sites, including the Terms of Use, shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein and you agree to attorn to the jurisdiction of the courts of the Province of Ontario.
If you are accessing the Sites on behalf of another party, you confirm you are authorized to do so, and agree you shall be liable and will indemnify and hold harmless GWLRAR, the owners of GWLRAR Managed Properties, and each of their respective directors, officers, employees and agents, in the event the party you are acting on behalf of claims you did not have such authority or the information you submitted was inaccurate.
No endorsement or approval of any third party or their statements, opinions, information, products, or services is expressed or implied by the contents of the Sites. To the extent any third-party opinions or information are included on the Sites, they are provided for convenience only and GWLRAR, and owners of GWLRAR Managed Properties, assume no liability and do not approve or endorse such third-party content.
GWLRAR may utilize third-party service providers to provide certain tools and/or programs, some of which may be housed on a third-party server or on a website which has been independently developed by others. As such, while accessing the Sites you may be linked to such other third-party servers. Access to other websites or use of any third-party tools or programs on the Sites are subject to all terms and conditions found therein.
Services
User Information
Except where expressly provided otherwise by the Sites or any applicable agreement, and subject to the GWLRAR’s Privacy Policy, all content, information, registration data and/or materials that you submit through or in association with the Sites shall be considered non-confidential. For a copy of the GWLRAR’s Privacy Policy, please Click Here. By submitting such comments, content, information, registration data and/or materials to us, you: (a) represent and warrant that GWLRAR ’s use of your submission does not and will not breach any agreement, violate any law or infringe upon any third party’s rights; (b) agree that GWLRAR is free to use in any manner all or part of the content of any such communications on an unrestricted basis, and subject only to GWLRAR’s Privacy Policy, without the obligation to notify, identify or compensate you or anyone else; and (c) grant all necessary rights, including copyright and trade-mark rights, to use all content, information, registration data and/or materials, in whole or in part, or as a derivative work, without any duty by GWLRAR to anyone whatsoever and waive all moral rights you may have therein in favour of GWLRAR and its successors and assigns.
Legal Warning
If you bypass or disable any portion of the Sites, the Services or associated software including, without limitation, the operation of GWLRAR ’s systems, or you attempt to circumvent or tamper with GWLRAR ’s billing methods in any way, you are in violation of the Terms of Use and GWLRAR may suspend or terminate your use of the Sites and/or Services without notice. Termination will not excuse you from any other liabilities that may result from your actions.
Additional Requirements
Certain aspects of the Services may be subject to additional requirements, guidelines, other technical and non-technical specifications, or other rules or policies of GWLRAR and its suppliers in addition to those set forth in these Terms of Use (the “Additional Requirements”). All such Additional Requirements will be posted in appropriate locations on the Sites and by this reference are incorporated into these Terms of Use. In the event of a conflict between the Additional Requirements and these Terms of Use, these Terms of Use shall take precedence. In some cases, GWLRAR ’s suppliers may impose their own additional requirements (“Third Party Requirements”) on users in connection with rent-related transactions and activities facilitated through the Sites. Any such Third Party Requirements are imposed solely by the Third Party; are the sole and exclusive responsibility of the Third Party imposing them; are wholly unrelated to any GWLRAR Requirements; and GWLRAR shall have no responsibility of any kind for such Third Party Requirements imposed by Third Parties.
Google Maps
The Sites utilize Google Maps and related content licensed to GWLRAR by Google and its licensors. By using the Google Maps features available on the Sites, you are agreeing to be bound by the applicable policies, terms and conditions of Google accessible at www.google.com.
Rent Café Powered by Yardi
The Rent Café products and services made available through the Sites are powered by Yardi. By using Rent Café products and services you are agreeing to be bound by the Rent Café Terms of Service and Privacy Policy accessible at www.rentcafe.com.
Modifications
To the fullest extent permitted by law, GWLRAR may modify or update these Terms of Use from time to time, in its sole discretion, and reserves the right at any time and from time to time to modify, suspend or discontinue, temporarily or permanently, the Sites or any part thereof, or any or all of the Services, or any of the Sites’ features, with or without notice and without liability to you. You agree that GWLRAR has no responsibility or liability for the failure of the Sites and the deletion of other content maintained or transmitted by the Sites. You further agree that GWLRAR shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Sites. Modifications to these Terms of Use, including but not limited to any Additional Requirements, will be posted on the relevant area of the Sites and will be effective immediately upon posting. You can review the most current version of the Terms of Use at any time by clicking on the “Terms of Use” link located on webpages throughout the Sites. You agree to review the Terms of Use from time to time to ensure you are updated as to any modifications. By continuing to use the Sites or the Services following any such modification, you accept and agree to be bound by such modifications. IF ANY MODIFICATION IS NOT ACCEPTABLE TO YOU, YOUR SOLE AND EXCLUSIVE REMEDY AND RECOURSE IS TO DISCONTINUE USE OF THE SITES AND THE SERVICES.
Account Registration and Use
In order to use certain features of the Sites or the Services, you may have to register and create a password-protected account (“Your Account”) and/or submit, lease agreements, rental terms, postings, messages, text, voice commands, images, photos, files, video, and other information, materials or documents (collectively, “Information and Material”).
You agree to: (a) provide true, accurate, current, and complete information as prompted by any registration form; and (b) maintain and update such information to keep it true, accurate, current, and complete at all times. GWLRAR reserves the right to refuse any and all current or future use of the Sites, the Services, or any portion(s) thereof, without notice if you are found to have misrepresented your age, identity, or any other information submitted in connection with Your Account or if GWLRAR has reasonable grounds to suspect that information you have provided is untrue, inaccurate, incomplete or not current. You are responsible for maintaining the confidentiality of your password, your email address and Your Account, and are fully responsible for all activities that occur under your password and Your Account. You agree to: (i) immediately notify GWLRAR of any unauthorized use of your password or account, or any other breach of security, (ii) immediately change your password if you become aware that Your Account has been compromised, (iii) ensure that you fully exit from Your Account at the end of each session. You agree and acknowledge that you will not allow others to utilize Your Account and that you will not disclose your password to anyone. You will be solely responsible for safeguarding your password and also for any actions under your password and Your Account, whether authorized by you or not. If you lose control of your password, you may lose substantial control of your personal information and could potentially be subject to legally binding actions taken on your behalf. You further agree not to use anyone else’s password on the Sites or attempt to gain access to the account of any other user. GWLRAR CANNOT AND WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.
Upon any termination and/or cancellation of Your Account, your license to use the related Services, shall immediately terminate.
Privacy Policy and Your Information and Material
By submitting Information and Materials and in order for GWLRAR to provide you with the Services, you hereby consent to GWLRAR ’s collection, use and sharing of your Information and Materials as described in the Sites and as described in the GWLRAR Privacy Policy, which is incorporated into these Terms of Use by this reference. The Privacy Policy can be accessed by clicking on the “Privacy Policy” link located on webpages throughout the Sites. In the event of a conflict between the Privacy Policy and these Terms of Use, the Privacy Policy shall take precedence. In addition, you hereby represent and warrant that your Information and Materials: (a) do not and will not, directly or indirectly, violate, infringe or breach any duty toward or rights of any person or entity, including without limitation any, copyright, trademark, service mark, trade secret, other intellectual property, publicity or privacy right; (b) are not fraudulent, misleading, hateful, tortious, defamatory, slanderous, libelous, abusive, violent, threatening, profane, vulgar or obscene; (c) do not harass others, promote bigotry, racism, hatred or harm against any individual or group, promote discrimination based on race, sex, gender, religion, nationality or national origin, handicap or the means to palliate a handicap, sexual orientation or age, or otherwise interfere with another party’s use of the Sites or the Services; (d) do not promote illegal or harmful activities; and (e) are not illegal, unlawful or contrary to the international, federal, provincial, or local laws or regulations applicable to user Information and Materials where created, displayed or accessed.
Communications
Although GWLRAR provides a platform through the Sites and the Services through which users may communicate with various other users, suppliers, advertisers, or other persons or entities (collectively, a “third-party”), GWLRAR is not involved in those third-party communications and is not responsible or liable under any circumstances for the content of any third-party communications, or for any absence of communications by a third-party. The contents of such third-party communications are determined solely by the third-party responsible for the communications, and not GWLRAR. GWLRAR is only responsible for the content of information issued directly by GWLRAR. You acknowledge and agree that you will address any issues or concerns about third-party communications with the responsible third-party by contacting said third-party directly and not GWLRAR. GWLRAR shall not become involved in any matters pertaining to third-party communications except where the issue is solely attributable to a malfunction or error occurring on the Sites or in connection with the Services.
Renter Screening
As part of the Services, users may be permitted to submit information through the Sites for the purpose of conducting a user background check or screening (a “Screening”). Information that you submit through the Sites for the purpose of such Screening shall be treated in accordance with the terms of such Sites, any Additional Requirements, and GWRLAR’s Privacy Policy. Your submission of the information requested for a Screening shall constitute your consent to the Screening process. Screenings also may be governed by other Additional Requirements as may be disclosed to you in connection with the Screening. You acknowledge that you will address any issues or concerns with any Screenings, including the results of any Screenings, by contacting GWLRAR or as otherwise permitted under the Additional Requirements applicable to the Screening or as otherwise required by law.
Payments
Except as expressly provided below, any payments you submit through the Sites including rental deposits, rental payments, or any other services or transactions, are for services provided by GWLRAR or any owner of a GWLRAR Managed Property. Users may take advantage of certain Services that have a fee or charge associated with them. These fees or charges may be imposed by GWLRAR or third-parties. You will be informed of all fees and charges in advance. You acknowledge that the amounts of any fees and charges are subject to change. Services-specific terms may set out further terms applying to such payments (including in relation to refunds (if any), billing arrangements and any consequences of failing to make timely payments). You must comply with all such terms in relation to such payments by you. Upon paying for any Services, by providing credit or debit card during registration or as updated at a later date, or by providing any other banking information online or via pre-authorized debit, as the case may be, you will be charged the applicable amount depending on the then-current fee structure . All fees are payable in Canadian currency. Subject to the conditions set forth herein, you agree to be bound by the billing provisions of GWLRAR and any owner of a GWLRAR Managed Property in effect at any given time. Upon reasonable prior written notice to you (with e-mail sufficing), GWLRAR and any owner of a GWLRAR Managed Property, reserves the right to change its billing provisions whenever necessary, in its sole discretion. Continued use of the Services after receipt of such notice shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the billing provisions shall not apply to any charges incurred prior to the applicable amendment or modification.
Termination
To the fullest extent permitted by law, you agree that GWLRAR, in our sole discretion and with or without notice, may terminate your use of the Sites or any part thereof, or any or all of the Services, for any reason, including without limitation, for lack of use by you or if GWLRAR believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use. GWLRAR may also in its sole discretion and at any time discontinue providing the Sites, or any part thereof, or any or all of the Services with or without notice. To the fullest extent permitted by law, you agree that any termination of your access to the Sites under any provision of the Terms of Use may be effected without prior notice, and acknowledge and agree that GWLRAR may immediately bar any further access to the Sites. Further, you agree that GWLRAR shall not be liable to you or any third party for any termination of your access to the Sites or the Services.
Availability
The Sites, in whole or in part, may periodically be unavailable to you in order to allow for maintenance or updates, or due to other causes, including causes beyond the control of GWLRAR. Further, any or all of the Services on the Sites may change at any time, with or without notice to you.
Copyright
The Sites have been developed by or at the direction of GWLRAR and is the property of GWLRAR. All information and materials contained on the Sites are protected by copyright, trademark and/or other intellectual property rights in Canada or elsewhere and are the property of their respective owner(s). Subject to the limited licence to use this as described above, no person may copy, redistribute, reproduce or republish in any form, or link to the Sites or its Content in any manner whatsoever, including by way of hyperlinks or framing, unless that person has obtained the prior written consent of GWLRAR. Any infringement of the rights of GWLRAR may result in appropriate legal action.
Trademarks
GWLRAR owns or has obtained the right to use by licence or otherwise the trademarks, logos and domain names used on or in connection with the Services that it provides and displays on the Sites. The trademarks are protected by Canadian and foreign trademark laws. All rights reserved. The display of trademarks on the Sites shall not in any way be construed as an implied licence to use such trademarks.
The logo designs of GWLRAR, as well as the other marks displayed on the Sites are registered or unregistered trademarks of GWLRA or a third party.
The Sites may contain third-party trademarks, graphics, or logos. All such trademarks, graphics or logos are the property of their respective owners of the trademark, graphics or logo. The inclusion of any third-party trademarks, graphics, or logos is intended to be representative only and does not imply any endorsement by the owners of such trademarks.
General Disclaimer
Nothing on the Sites forms a contract, or a part of any contract, other than as it relates to the use of the Sites or as may be expressly provided. In the event of a conflict between the information contained on the Sites and the terms contained in any product or service offered by GWLRAR or a third party, the terms contained in any document detailing such product or service will prevail.
The Sites and/or the Services may contain Content provided directly by other third parties that is not maintained or controlled in any way by GWLRAR. GWLRAR does not control and is not responsible for any of these third party websites, services, or their content, and as a result such links are not to be construed as an endorsement by GWLRAR or any owner of a GWLRAR Managed Property of the third party website, products, services, advice or opinions or any other content of such websites and such content and/or other information should not necessarily be relied upon. Access or use of websites to which links are provided and of websites that link to the Sites are subject to the terms and conditions of such websites. GWLRAR and any owner of a GWLRAR Managed Property does not represent or warrant that the content made available by and through their websites or their services is accurate, complete or appropriate. You are fully responsible for any use that you make of the content contained on such websites and you are solely responsible for the consequences of any use of or reliance on such content. Links to such websites that are not maintained or controlled by GWLRAR are provided for convenience only. To the extent permissible by applicable law, you understand and agree that GWLRAR will not be responsible for such third party websites, services or content, and GWLRAR shall have no responsibility to monitor, or otherwise police, such websites, services or content. To the extent permissible by applicable law, you agree that GWLRAR and any owner of a GWLRAR Managed Property shall have no obligation and incur no liability to you in connection with any such website, service or content made available by third parties through the Sites or the Services contained herein.
GWLRAR provides you with access to the Sites through the networks of third-party telecommunications providers and through other suppliers and third parties. GWLRAR assumes no responsibility for security of your facilities or networks, nor for unauthorized access to such facilities or networks. In all cases, you are responsible for determining and establishing secure network access configurations. GWLRAR and each of their respective directors, officers, employees and agents, shall not be liable for any inability, failure or mistake related to any security breach or identification of such breach or any loss that results from the transmission of confidential or sensitive information over the Internet.
DISCLAIMER OF WARRANTIES
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN REPRESENTATIONS OR WARRANTIES. ACCORDINGLY, SOME OF THE BELOW LIMITATIONS MAY NOT APPLY TO YOU.
YOU EXPRESSLY UNDERSTAND AND AGREE:
YOUR USE OF THE SITES AND THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITES AND THE SERVICES AND ALL OTHER MATERIALS, INFORMATION, PRODUCTS, AND SERVICES INCLUDED THEREIN, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WITH RESPECT TO THE SITES AND INFORMATION AND MATERIAL IN THE SITES, GWLRAR AND ITS SUPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS AND MAKE NO REPRESENTATIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALING OR COURSE OF PERFORMANCE.
GWLRAR AND ITS SUPPLIERS MAKE NO REPRESENTATION OR WARRANTY: (A) REGARDING THE SECURITY, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS AND PERFORMANCE OF THE SITES OR THE SERVICES; (B) REGARDING THE SERVICES, ADVICE, INFORMATION OR LINKS OBTAINED THROUGH THE SITES; (C) THAT THE SITES OR THE SERVICES, OR ANY INFORMATION AND MATERIALS THEREIN, WILL MEET YOUR REQUIREMENTS; (D) THAT THE SITES OR THE SERVICES, OR ANY FUNCTIONS CONTAINED IN THE SITES, WILL BE ERROR-FREE, SECURE, TIMELY, OR UNINTERRUPTED; (E) THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITES OR INFORMATION AND MATERIALS THEREIN WILL BE ACCURATE, RELIABLE, OR AVAILABLE, (F) THAT ANY ERRORS IN THE SITES OR INFORMATION OR MATERIALS THEREIN WILL BE CORRECTED; OR (G) THAT THE SITES AND ITS CONTENTS AND SERVER THAT MAKES THE SITES AVAILABLE ARE FREE OF ANY VIRUSES OR OTHER HARMFUL COMPONENTS.
ANY MATERIAL, INFORMATION, PRODUCTS OR SERVICES DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR USE OF THE SITES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
TO THE FULLEST EXTENT PERMITTED BY LAW, NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GWLRAR OR FROM YOUR USE OF THE SITES OR SERVICES, SHALL CREATE ANY REPRESENTATION OR WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
LIMITATION OF LIABILITY
You acknowledge that the limitations set forth in these Terms of Use are an essential basis of the bargain and of the allocation of risks between the parties. If you are dissatisfied with any portion of the Sites, or with any of these Terms, your sole and exclusive remedy is to discontinue use of the Sites and Services.
GWLRAR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, SUCCESSORS, AGENTS, AFFILIATES, SUBSIDIARIES AND RELEVANT THIRD PARTIES INCLUDING ADVERTISERS, DISTRIBUTION PARTNERS, REFERRAL PARTNERS, SERVICE PROVIDERS, LICENSORS, LICENSEES, CONSULTANTS AND CONTRACTORS (COLLECTIVELY THE “GWLRAR PARTIES”) WILL NOT BE LIABLE FOR:
(A) TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING LOSS OF USE, DATA OR PROFITS, COST OF PROCURING SUBSTITUTE PRODUCTS OR BUSINESS INTERRUPTION), WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), CIVIL LIABILITY, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, YOUR ACCESS AND USE OF OR INABILITY TO ACCESS OR USE THE SITES AND/ OR ANY SERVICE, ANY MATERIALS AVAILABLE TO YOU FROM OR THROUGH THE SITES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES), WHETHER THE DAMAGES ARE FORESEEABLE AND WHETHER OR NOT THE GWLRAR PARTIES, OR ANY OF THEM, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
(B) THE CONTENTS OF ANY COMMUNICATION, MESSAGE, OR INFORMATION POSTED BY YOU OR OTHER THIRD PARTIES;
(C) THE CONTENT, SERVICES OR INFORMATION PROVIDED BY ANY WEBSITE PURPORTING TO BE OPERATED BY GWLRAR OR ITS AFFILIATES, BUT NOT ACTUALLY AFFILIATED WITH, CONTROLLED, OWNED, OR OPERATED BY GWLRAR;
(D) THE CONTENT OF ANY WEBSITE NOT CONTROLLED, OWNED, OR OPERATED BY GWLRAR THAT IS ACCESSED FROM OR LINKED TO THE SITES; AND/OR
(E) ANY DAMAGES OR INJURY CAUSED BY, INCLUDING BUT NOT LIMITED TO, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS, OR LINE FAILURE.
If any of these Terms of Use are determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability attaches only to such term or condition and all other terms and conditions shall continue in full force and effect.
Language
It is the express wish of the parties that these Terms of Use and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.
More Information
For more information concerning the Terms of Use of the Sites, to request a copy of GWLRAR ’s Privacy Policy, or to request the authorization to reproduce or distribute the content of the Sites or any party thereof, please contact:
Business Unit Compliance Contact
GWL Realty Advisors Residential Inc.
33 Yonge St., Suite 1000
Toronto, ON M5E 1G4
GWLRACompliance@gwlra.com
For the PDF downloadable English version of the Terms of Use, please click here.
For the PDF downloadable French version of the Terms of Use, please click here.
RentCafe Privacy Statement
By using RentCafe.com (RentCafe ILS) or any property websites powered by RentCafe (RentCafe Portal) (collectively, "RentCafe"), you acknowledge you have read and understand the latest version of the RentCafe Privacy Policy (posted at https://resources.yardi.com/legal/rentcafe-privacy-policy/ ), which describes RentCafe's privacy practices and will be updated from time to time. The property may have its own Privacy Policy that describes the property's privacy practices.Privacy
Pour la version française téléchargeable en PDF de notre politique de confidentialité, veuillez cliquer ici.Opens in a new tab. Ouverture dans un nouvel onglet
For the PDF downloadable English version of our Privacy Policy, please click here.Opens in a new tab. Ouverture dans un nouvel onglet
Privacy Policy
We are committed to protecting personal information and respecting your privacy. Our privacy policy (“policy”) explains how we handle the personal information we collect, in both physical and digital form, as part of our day-to-day business and lets you know about your rights when it comes to your personal information.
In this policy we refer to ourselves – GWL Realty Advisors Residential Inc. – as “GWLRA Residential”, “we”, “our” and “us”.
We may update this policy from time to time. If we do, we’ll post a notice on our website. Updates are effective on the date shown on this policy.
What is personal information?
Personal information is information that either on its own or combined with other information allows an individual to be identified. Examples include your name and address, as well as more sensitive information such as your financial records. When applicable, this includes information about other people, such as your spouse, common-law partner, and children.
Learn more about how we collect, use, share, and protect your personal information as well as your privacy rights:
- How we collect personal information
- How we use personal information
- How we share personal information
- How we protect personal information
- Your privacy rights and how to manage them
- Contact Us
How we collect personal information
We collect your personal information in three ways – directly from you, from other people and organizations, and from your use of our websites, mobile applications or other digital services.
We collect personal information directly from you throughout our relationship with you. For example, we may collect personal information through paper or online applications, on the telephone, through online chat, or through email.
We may also collect your personal information from other people and organizations. These can include your employer, credit reporting agencies, prior landlords, and personal references. It can also include third party websites such as Zumper, Kijiji, Rentals.ca or RentFaster, if you send an inquiry or request to book a tour to visit one of our properties through these sites. We may also collect information about you from our tenant (for example, if you are a resident or guest of the tenant).
When you visit our website or use our mobile applications or other digital services (collectively Online Services), we’ll also collect your personal information using cookies or similar tracking technologies (which we will refer to collectively as cookies in this policy). Please review our Online Services Privacy Notice for more information about cookies. We may also use QR codes to collect your personal information for several purposes including to use it as a ticket for an event, for event registration, or to access forms.
Type of personal information we collect
The type of personal information we collect about you will depend on how you interact with us and may include the following.
Identification and Contact Information, such as:
- Name
- Residential address
- Phone number
- Email address
- Signature
- Name and contact information for emergency contact
- Date of birth
- Social Insurance Number (SIN)
- Government issued identification information, such as a driver’s license number
- Access card information
Online Services, Identifiers & Tracking Information, such as
- Log-in credentials and answers to authentication questions
- IP Address
- Cookies data & behavioural data (for example, the pages you visit and for how long)
- User preferences
Financial Information, such as:
- Banking Information
- Income
- Credit Card information
- Credit History
- Tax Identification Numbers
Employment Information, such as:
- Place of employment
- Job Title
- Employment History
- Resume
- Income Details
Transactional or Service Information, such as:
- The details of a tour you have booked at one of our properties (time and date, in person or virtual, type of unit and the property)
- The parameters of your property searches (such as number of bedrooms, move in date, rental budget, and occupants)
- Records of personal property, services or products purchased, obtained or considered withdrawals
- Vehicle information (make, model and license plate number) for parking passes and permits
Biometric Information, such as:
- Video footage
- Photos
- Audio recordings
Medical Information, such as:
- Mobility requirements (accessibility and accommodation required for emergency use cases)
- Medical history (incident reporting that may involve health-related events)
Personal and Relationship Information, such as:
- Information about and from personal references and emergency contacts
- Information about your relationships with other occupants of your unit
We may collect other information as described to you at the time of collection (such as through a separate privacy notice) or as otherwise permitted or required by law.
How we use personal information
GWLRA Residential collects personal information to manage properties on behalf of landlords and property owners.
Depending on how you interact with us, the personal information that we collect may be used to:
Provide you with GWLRA Residential services, including to:
- Process your application for tenancy, including to verify your identity and evaluate your eligibility
- Make reference calls to prior landlords or personal references, or request verification of your employment history with your employer.
- Process payments and collect amounts owing to us.
- Administer and manage your tenancy.
- Enforce rental agreements, parking agreements, lease agreements, website terms of use, and any other types of client agreements as applicable.
- Create, maintain, or administer your Applicant/Resident log-in account, including to facilitate forgotten username and password recovery.
- Administer the Online Services, including to tailor your experience on the Online Services, maintain the security of Online Services, and diagnose and address any technical problems (please see the Online Services Privacy Notice for further details).
- Report income to you and Canada Revenue Agency, including providing a T5 form if required.
- To facilitate the provision of third-party service offerings, such as telecommunications and internet services, and mail and parcel services.
- Complete the Hydro Quebec enrolment form for Quebec residents.
Improve our business, including to:
- Analyze and optimize customer service and business processes, perform internal data management and analytics, optimize and improve customer service and manage relationships, and for statistical analysis. For these purposes, we may use data and analytics technologies, including artificial intelligence.
Communications & Marketing, including to:
- Respond to your questions, comments, inquiries or requests for information
- Market and promote our buildings, amenities, services, and business.
- Administer your participation in surveys, sweepstakes, programs, events and promotions.
- Send you information about GWLRA Residential and its affiliates, including information about products, services, offers and events.
Safety, Security & Risk Management, including to:
- Accommodate special needs.
- Carry out video surveillance and manage access cards and other information for general security purposes including detection and prevention of potentially prohibited or illegal activities.
- Manage entry to and use of parking.
- Incident reporting and investigations, including collecting information in witness statements.
Compliance & Legal, including to:
- Meet legal or regulatory requirements, for example occupational and health obligations.
- Collect waivers and assumption of risk agreements for building access.
- Carry out emergency or incident reporting, or surveillance, for investigation, insurance, and other risk management purposes.
- Protect our interests in a civil proceeding or a proceeding involving criminal activity, fraud, or misrepresentation.
We collect Social Insurance Numbers (SIN) where required by law for tax-reporting purposes and in Quebec for completion of the Hydro Quebec enrolment form. Where you provide consent, we may also use your SIN for identification and record-keeping, such as keeping your information separate from others with similar names. Where you have consented to use of your SIN for identification and record-keeping purposes, you can withdraw this consent at any time.
How we share personal information
We share your personal information with other people and organizations that help us carry on our business, or that provide services to you, as described in more detail below. Some of these people and organizations may be located outside your province of residence or outside Canada. In such cases, your information will be subject to the laws of the other jurisdiction, including any law permitting or requiring disclosure of the information to government agencies, courts, and law enforcement in that jurisdiction.
We may disclose your personal information to:
- Brokerages & Real Estate Agencies for the purposes for filling and managing tenancies.
- Operations and maintenance support providers that provide regular upkeep and emergency repairs, such as plumbing, electricity, and cleaning services.
- Credit reporting agencies for the purposes of evaluating your application for tenancy.
- Financial institutions and payment processors for the purposes of processing your deposit or rental payments.
- The owner of a GWLRA Residential managed property and/or Landlord for the purposes of managing the commercial tenancy and providing statistical analysis and reporting.
- Companies that provide utilities or other services such as water, electricity, gas, parcel lockers, parking, EV charging, and internet for service provision, billing and customer service purposes and in some cases for marketing purposes
We may also share your personal information with service providers who perform services on our behalf, including:
- Tenant screening and background check providers.
- Information technology and software development, support and maintenance service providers including cloud hosting providers and service providers who develop, host and maintain our Online Services and smart building technologies.
- Information and physical security providers.
- Collection agencies.
- Record storage companies.
- Marketing and analytics providers.
- Legal and professional advisors (including lawyers, accountants, financial advisors, insurers and claims adjustors).
GWLRA Residential uses video surveillance to deter crime and protect the safety and security of our residents and employees. Security cameras are placed exclusively in common areas of the property. When a crime has occurred, we use and share the video with police to assist police in the ensuing investigation. In some buildings, occupants may be able to access certain security cameras through in-suite devices or mobile applications. For example, some buildings allow occupants temporary access to lobby cameras to identify a visitor. In some cases, the in-suite device may have functionality to take and store photos taken through these cameras. These photos are stored locally on the device. In some buildings, video surveillance is also used to manage entry to parking. GWLRA Residential employees and service providers may be able to access certain cameras through mobile applications or other digital tools.
We may use or disclose your personal information in connection with an investigation or civil or criminal proceeding, to detect, prevent or investigate any unlawful or unauthorized activity, including fraud or breach of an agreement, or when permitted or required by law (such as pursuant to a lawful demand for such information from law enforcement).
We may use and disclose personal information to parties connected with the proposed or actual financing, insuring, sale or other disposal of all or part of our business or assets, for purposes connected to evaluating and performing the transaction. These purposes may include determining whether to proceed with the transaction or business relationship, or fulfilling any records or other reporting requirements to those parties. Your information may also be transferred to a successor property manager designated by the landlord or owner of your building.
How we protect personal information
We take the protection of your personal information seriously. We use appropriate physical, technical, and administrative safeguards to protect your personal information against loss and unauthorized access, use, or disclosure.
Our employees receive annual information security, privacy, and Code of Conduct training. We limit access to personal information to our employees who require access for the purposes described in this policy, including employees on our residential leasing team and in our operations, risk, legal, audit, finance and marketing departments. We have also developed internal policies that outline our employees’ responsibilities with respect to the management of personal information throughout its lifecycle.
Our service providers are required to protect their systems against unauthorized access and apply security standards that are, at a minimum, equivalent to ours. Our service providers are also contractually required to protect and only use your personal information for the purposes authorized by GWLRA Residential.
Please note that the security of email communication can't be guaranteed. Sensitive information (including personal information such as your Social Insurance Number or birthdate) should not be sent to us by email. If you wish to communicate or send private or confidential information to us or to a third party, you may do so by other means.
Retaining your personal information
We’ll only keep your personal information for as long as we need it to fulfill the purposes for which the information was collected, to meet our legitimate business needs to retain records for reasonable periods (for example, to defend claims), and to comply with applicable laws. We have developed record retention policies and procedures that outline our practices with respect to the retention and destruction of personal information. When the retention period outlined in these policies has been satisfied, personal information will be anonymized, or physically or digitally destroyed.
Where your personal information will be stored
Personal information may be stored by GWLRA Residential or its service providers in physical files or on secure servers. Personal information may be stored or otherwise processed in:
- Any province in Canada
- The United States
- The United Kingdom
- The European Union
- India
- The Netherlands
Your privacy rights and how to manage them
When it comes to your personal information at GWLRA Residential, you have the following rights:
The right to access your personal information.
- Upon written request, we will provide you with details regarding your personal information including what information we have about you, and how it has been used and disclosed, subject to certain exceptions permitted by law.
The right to correct your personal information if it’s inaccurate or incomplete.
- We rely on you to provide us accurate information and to contact us about any changes to your personal information. You have the right to ask us in writing to change or correct information we have collected about you. Where your personal information is inaccurate or incomplete, we will make any necessary changes.
The right to request deletion of your personal information.
- In certain circumstances, you have the right to request in writing that your personal information be deleted. We will honour your request in accordance with our legal obligations.
The right to change your consent options.
- We collect, use, and disclose your personal information with your consent for the purposes identified, or as permitted or required by law.
- We may obtain your consent in different ways. It may be expressed in writing or be implied, provided to us verbally, electronically, or through an authorized representative.
- If you provide us with personal information relating to someone else, such as a spouse, common law partner, or guest, we will assume that you have obtained consent from such individual to allow us to process their personal information for the purposes for which you are providing it to us.
- If you authorize your child or ward under the age of 14 to use or Online Services, or otherwise provide us with their personal information, you are consenting on their behalf to our processing of their personal information as described in this policy.
- Subject to legal or contractual restrictions, your consent can be withdrawn at anytime; however, withdrawing your consent may impact our ability to continue to provide you with the services you requested. You may withdraw your consent by emailing or writing the Privacy Officer, GWLRA Residential at the contact information listed at the end of this policy.
- Where previously provided, you may withdraw your consent to use your SIN for identification and record keeping purposes.
The right to ask or submit a complaint about our privacy practices at GWLRA Residential.
- This Privacy Policy is always available to you and describes our privacy practices.
- Upon written request to the Privacy Officer (GWLRA), we will respond to inquiries about our practices relating to the management of personal information.
- You can also contact the Privacy Officer (GWLRA) if you have any complaints regarding our management of personal information. We have developed internal policies regarding the handling of complaints.
The right to ask about any decision we made using automated processing.
- This includes being able to submit observations about the decision-making process to us.
There may be instances where we’re unable to fulfill your privacy request, subject to certain restrictions or laws. If this happens, we’ll let you know as soon as possible.
Contact Us
Contact us by writing to our:
Privacy Officer
GWL Realty Advisors Inc.
Suite 1000, 33 Yonge Street | Toronto, Ontario, Canada | M5E 1G4
Online Services Privacy Notice
This Online Services Privacy Notice supplements the GWLRA Residential Privacy Policy and provides additional information about our privacy practices relating to your use of our Online Services.
Certain Online Services may require or ask you to provide personal information or may otherwise involve the collection of personal information. The personal information that is collected will depend on the features and functionality of the Online Services that you use but may include the following:
Registration information.
For Online Services requiring you to register, we may ask you to provide your name, telephone number and email address, and ask you to create a username and password. We use this information to confirm your identity when registering for or logging in to the Online Services, to provide you with the Online Services you request, provide technical support, respond to your requests, inquiries, or complaints, and to provide you with information relating to the Online Services (such as notification of updates to the Online Services terms of use).
Information collected through building systems.
We may also collect personal information though building systems that are connected to the Online Services such as surveillance cameras, people counting systems, access card systems, room, elevator, or amenity booking systems, and heating, cooling, and lighting systems. This information may include your photograph (for example, your pass card photograph), date, time, and location where pass card was used, video footage from surveillance cameras, the location, date, time and duration of a room, elevator or amenity booking, and your preferred temperature and lighting settings.
Information about your use of Online Services.
We collect information about your use of the Online Services you choose to use, including date and time of access, duration of use, actions performed, features used, and whether you click on links to third party services accessible through the Online Services. We use this information to provide the Online Services. We may also use this information to generate aggregate statistics to perform analytics and to help us improve the Online Services. For example, we may use this information to understand which Online Services are most popular, or to provide information to users about when a particular amenity is booked or likely to be busy so they can plan their use of amenities accordingly.
Location information.
Certain Online Services offer location-based functionality, such as wayfinders, maps and access card and elevator booking systems. In order to use these services, we will collect information about your location or the location of your device. You may be asked to enter this information manually, or to allow your device to share this information with us.
Calendar and contacts.
We may offer Online Services that allow you to integrate your calendar or address book with the Online Service (for example, to facilitate amenity bookings and invitations). If you choose to use these integrations, we may collect information from your calendar or address book to provide the Online Services.
Purchases.
If you choose to make a payment through the Online Services, you will be asked to provide your payment card information and billing information to process the transaction. Payment card information is processed by our third-party service provider and is not retained by us.
Work Orders.
If you submit a work order through the Online Services, we will use the information you provide to process and communicate with you in respect of your work order. In certain circumstances you may also be asked to provide a signature.
User submissions.
The Online Services may include features that allow you to post or share content with other users. Please note that any information or images you post or share in these areas are publicly available and may be accessible to anyone. We cannot control what others do with this content. As such, you should not use these features to share personal information and should exercise caution and good judgement when posting content through these features.
Communications.
We use the personal information we collect to communicate with you in respect of the Online Services, including by email, in-app notifications, or push notifications. If you email or otherwise communicate with us through the Online Services, we will use the personal information you choose to provide to reply to you.
Forgotten Username or Password.
If you forget either your username or password, you may be able to recover them by going through the Forgotten Username or Password feature, where available. To confirm your identity, we may match what you enter against the information collected during your registration.
Links to other websites or services
Some of our Online Services contain links to third party websites, apps, mobile apps or digital platforms or services (“Third-Party Services”) or allow you to interact with Third Party Services that are not managed, maintained, or controlled in any way by GWLRA Residential. We don’t control and are not responsible for any of these Third-Party Services or their content, and as a result such links or features are not to be viewed as an endorsement, by GWLRA Residential or any other party, of the products, services, advice or opinions or any other content of such services. These features and links to services that aren’t maintained or controlled by GWLRA Residential are provided for convenience only.
Cookies
When you visit our Online Services, we’ll also collect your personal information using cookies or similar tracking technologies (referred to collectively as “cookies”). We and our analytics and advertising partners use this information to improve your experience on our Online Services, understand how users interact with our Online Services, and for tailored advertising purposes. You can control cookies through the Cookie Consent Manager on our website, through your mobile device settings, or by configuring your web browser accordingly. If you decline cookies, this may lead to reduced website functionality.
The type of data being collected
GWLRA Residential and our service providers gather data using cookies and similar technologies when you interact with our websites, apps, and other Online Services. The data we collect includes IP address, device ID or other unique identifiers, Internet service provider name, device model, browser type, device parameters, information about how visitors explore our Online Services and about the number of new and repeat visitors, the pages they visited on our website, the date and time of their visits, the length of the visits, the referral URL, and information about the device and browser used and other similar details.
With whom the data is shared
We use web analytics tools on our Online Services, including our website and mobile applications (Google Analytics and Adobe Analytics). Advertising tools are provided to us by advertising partners (Google, Facebook, LinkedIn, and X) and the advertising pixel tags on our website are deployed through Adobe Tag Manager.
We share the website information gathered using cookies with these partners or other agents to analyze online activity on our Online Services or in reaction to online advertisements.
The information collected by these online tracking tools may be combined with your personal information if you have entered your access ID and password or provided it to us through your persistent cookie.
Policy Effective Date: September 1, 2024
Last Updated: August 2024
