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RentCafe Terms of Service
By using RentCafe.com (RentCafe ILS) or any property websites powered by RentCafe (RentCafe Portal) (collectively, "RentCafe"), you accept and agree to be bound by the latest version of the RentCafe Terms of Service (posted at https://resources.yardi.com/legal/rentcafe-terms-of-service/ ), which are between you and RentCafe (not the property) and will be updated from time to time. The property may have its own terms and conditions that apply between the property and you.Terms of Use
Last Updated: December 29, 2020
This website at www.greystar.com (the “Website”) is made available to you by Greystar Real Estate Partners, LLC (“Greystar”). Please read these terms of use (the “Terms of Use”) carefully before accessing, viewing or using the Website. By accessing, viewing or using the Website, you agree to be bound by all the Terms of Use. If you do not agree to all the Terms of Use, you do not have the right to access, view or use the Website. Greystar® may modify the Terms of Use from time to time, in the sole discretion of Greystar. You are responsible for complying with the most current version of the Terms of Use posted on the Website. Your use of the Website following any modifications will signify your consent and acceptance of such revised Terms of Use.
The Terms of Use do not alter the terms and conditions of any agreement you may have with Greystar or its affiliates. Except as expressly set forth otherwise in a signed agreement between you and Greystar, the Terms of Use are the entire agreement between you and Greystar and supersede all prior or contemporaneous negotiations, discussions or agreements between you and Greystar about this Website.
USE OF COPYRIGHTED MATERIALS/TRADEMARKS
Any materials on the Website, including without limitation any documentation, content, text, data, graphics, images, video and audio clips, interfaces or other materials, information or works of authorship are copyrighted materials (i) owned by Greystar (collectively, the “Materials”) or (ii) provided by third party licensors and suppliers to Greystar (collectively, the “Third Party Content”). All rights not expressly granted in and to the Website, the Materials and the Third Party Content are reserved to their respective owners, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. You agree to abide by all copyright notices and trademark, information and other restrictions in connection with the Website, including without limitation any Materials and Third Party Content therein.
The Materials contain trademarks, service marks and trade names which are owned by Greystar and its affiliates. Except as otherwise noted in the Website, you are hereby authorized to view, download, cache, copy and print the Materials solely for your personal, non-commercial use and not for resale or further distribution, retransmission, subject to the following conditions:
- Any copy of the Materials or portion thereof must include all copyright notices appearing on the original.
- Greystar reserves the right to revoke such authorization at any time, and any such use by you shall be discontinued immediately upon notice from Greystar.
The Third Party Content may also contain brand and product names which are trademarks, service marks or trade names of third parties which are the property of their respective owners. Unless you have permission from the owner of the Third Party Content, you agree only to display the Third Party Content on your personal computer solely for your personal or internal business use. You acknowledge and agree that you have no right to download, cache, reproduce, modify, distribute, display (except as set forth in this paragraph), edit, alter or enhance any of the Third Party Content in any manner unless you have permission from the owner of the Third Party Content. You acknowledge and agree that the Third Party Content does not reflect the views of Greystar and that Greystar is not responsible for any views, ideas, positions, materials and the like contained in any Third Party Content.
Nothing contained in the Website shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights (“IP Rights”) of Greystar, its affiliates, or any third party, and, except as expressly provided herein, all such IP Rights in the Materials and Third Party Content on the Website are expressly reserved to Greystar, its affiliates, and/or any third party, as applicable. Without limiting the generality of the foregoing, unless you have the express prior written consent of Greystar or written permission from a third party with respect to such party’s Third Party Content, you may not (i) distribute the Website, or any portion thereof or content (including without limitation Materials and Third Party Content) of any kind included therein, in any medium, (ii) modify the Website, or any portion thereof, (iii) access the Materials and Third Party Content through any technology or means other than those provided on the Website itself, (iv) use the Website, or any portion thereof or content of any kind included therein, in any medium, for any commercial use, or (v) transmit, broadcast, display, sell, license or otherwise exploit the Website (including without limitation Materials and Third Party Content) for any other purpose whatsoever without the prior written consent of the respective owners.
HYPERLINKS TO THIS SITE
You are granted a limited, nonexclusive right to create a "hypertext" link to the Website provided that such link is to the entry or home page of this Website and does not portray Greystar or any of its products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked by Greystar at any time for any reason whatsoever. You may not use, frame, or utilize framing techniques to enclose any Greystar trademark, logo or trade name or other proprietary information including the Materials found at or on the Website, the content of any text or the layout/design of any page of the Website or any form contained on a page of the Website without the express prior written consent of Greystar in each instance. In addition, you may not use any meta-tags or any other "hidden text" utilizing a Greystar or Greystar affiliate name, trademark, or product name without express written consent from Greystar in each instance.
LINKS TO THIRD PARTY WEBSITES
The Website may be linked to other websites on the World Wide Web or Internet that are not affiliated with, under the control of, or otherwise maintained by Greystar. If you use these links, you may leave the Website. Greystar has not reviewed any of these third party sites and does not control and is not responsible for any of these sites or their content. Greystar does not endorse any opinion, recommendation or advice expressed therein or make any representations about third party sites, their usefulness, safety or intellectual property rights of or relating to such content, or any information or other products, services or materials found there, or any results that may be obtained from using them, and Greystar expressly disclaims any and all liability in connection with such third party sites. You understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive and hereby do waive, any legal or equitable rights or remedies you have or may have against Greystar in connection therewith. You further understand and acknowledge if you decide to access any of the third party sites linked to the Website, you do so entirely at your own risk.
NONINTERFERENCE
You shall not circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Materials and/or Third Party Content or enforce limitations on use of the Website or any such content therein.
DISCLAIMER OF WARRANTIES
Except as may be expressly set forth otherwise in a written agreement between you and Greystar or a Greystar affiliate, Greystar has no special relationship with or fiduciary duty to you. ALL USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION MATERIALS AND THIRD PARTY CONTENT SHALL BE AT YOUR OWN RISK AND ALL OF THE FOREGOING ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. GREYSTAR ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (i) ERRORS, MISTAKES, OR INACCURACIES OF MATERIALS AND/OR THIRD PARTY CONTENT, (ii) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, (iii) ANY UNAUTHORIZED ACCESS TO OR USE OF GREYSTAR’S SECURE SERVERS, (iv) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR USE OF THE WEBSITE, (v) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (vi) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
To the extent Greystar is managing a property where you are renting or buying a home, you must rely solely on your own investigation and conclusions regarding such home, including without limitation conclusions involving construction, engineering, and financial matters. Information on the Website should not be relied upon for accuracy, timeliness and completeness and projections, forecasts and estimates on the Website are not guarantees or current or future performance.
LIMITATION OF LIABILITY
IN NO EVENT SHALL GREYSTAR BE LIABLE TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU FOR ANY DAMAGES IN CONNECTION WITH YOUR USE OF THE WEBSITE, YOUR INABILITY TO USE THE WEBSITE OR ANY CONTENT APPEARING ON THE WEBSITE. IN NO EVENT WILL GREYSTAR BE LIABLE TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM CLAIMS RELATED TO PERSONAL INJURY OR DEATH, LOSS OF DATA, LOST REVENUE, LOST PROFITS, LOSS OF USE OR OTHER ECONOMIC ADVANTAGE, CHANGE IN APPLICABLE GOVERNMENT REGULATIONS, REGARDLESS OF THE FORM OF THE ACTION AND REGARDLESS OF WHETHER GREYSTAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NOTWITHSTANDING THE FOREGOING LIMITATIONS, IN NO EVENT WILL THE TOTAL, CUMULATIVE LIABILITY OF GREYSTAR FOR DAMAGES UNDER THE TERMS OF USE EXCEED ONE HUNDRED DOLLARS ($100.00). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
PRESS RELEASES
The information contained within press releases issued by Greystar and its affiliates should not be deemed accurate or current except as of the date the release was posted. Greystar and its affiliates have no intention of updating, and specifically disclaim any duty to update, the information in the press releases.
FAIR HOUSING STATEMENT
Greystar is committed to compliance with all federal, state, and local fair housing laws. Greystar will not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific classes protected by applicable laws. Greystar will allow any reasonable accommodation or reasonable modification based upon a disability-related need. The person requesting any reasonable modification may be responsible for the related expenses.
Greystar does not knowingly permit copyright infringing activities on the Website.
If a person is a copyright owner or an agent of the owner and believes that any content posted on the Website infringes upon another’s copyrights, such person may submit a notification to us pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the Greystar copyright agent indicated below with the following information in writing (see 17 U.S.C. 512(c)(3) for further detail):
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Greystar to locate the material;
- Information reasonably sufficient to permit Greystar to contact the reporting person, such as an address, telephone number, and, if available, an electronic mail;
- A statement that the reporting person has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the reporting person is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The designated Greystar copyright agent (“Copyright Agent”) to receive such notifications of claimed infringement is: DMCA Greystar, 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039 attn: Legal Services. We will review and address notices that comply with the above requirements. We recommend that you consult your legal advisor before filing such a notice or any counter-notice under the DMCA.
Please be advised that notices under the DMCA should go to the our Copyright Agent; but any other feedback, comments, requests for technical support, and other communications in connection with the Website should be directed to Greystar customer service through WebmasterDigitalMarketing@greystar.com.
INDEMNITY
You agree to defend, indemnify and hold harmless Greystar and its affiliates, officers, directors, owners, operators, employees, licensors and agents, from and against any and all claims, actions, demands, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from, related to or in connection with: (i) your use of and access to the Website, including without limitation any Materials contained herein; (ii) your violation of any of these Terms of Use; and/or (iii) your violation of any third party right, including without limitation any Third Party Content or any other third party copyright, property, or privacy right in connection with your use of or access to the Website.
GENERAL PROVISIONS
Enforcement of the Terms of Use will be governed by Texas law, excluding its conflict and choice of law principles. The exclusive jurisdiction and venue for any claims arising out of or related to the Terms of Use or your use of the Website will lie in the state or federal courts located in Texas and you irrevocably agree to submit to the jurisdiction of such courts. The failure of Greystar to enforce any right or provision in the Terms of Use will not constitute a waiver of such right or provision unless acknowledged and agreed to by Greystar in writing. In the event that a court of competent jurisdiction finds any provision of these Terms of Use to be illegal, invalid or unenforceable, the remaining portions will remain in full force and effect.
CONTACT US
For properties, please visit your Resident Portal to contact the community or regional corporate office directly.
If you have any questions regarding the website, please contact Greystar by sending an email to webmaster@greystar.com.
RentCafe Privacy Statement
By using RentCafe.com (RentCafe ILS) or any property websites powered by RentCafe (RentCafe Portal) (collectively, "RentCafe"), you acknowledge you have read and understand the latest version of the RentCafe Privacy Policy (posted at https://resources.yardi.com/legal/rentcafe-privacy-policy/ ), which describes RentCafe's privacy practices and will be updated from time to time. The property may have its own Privacy Policy that describes the property's privacy practices.GLOBAL PRIVACY POLICY
View Greystar Global Privacy Policy in:
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As of November 29, 2021
Greystar Global Enterprise, LLC and its affiliates (referred to herein as “Greystar”, “we”, “us”, or “our”), recognize the importance of protecting the privacy of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device (“Personal Information”), particularly our consumers or users (referred to as “you” or “your” in this Privacy Statement).
This Privacy Statement applies to information we collect:
- through the Greystar websites operated by Greystar and its affiliates;
- through other websites and online services that we own, operate, or make available and that link to this Privacy Statement;
- when you apply or rent at one of our properties, or through other offline interactions (on-site property visits);
- when you apply for a job with Greystar;
- through other general inquiries we receive (including postal mail, electronic mail, telephone requests, and in person).
If you are an Investor, please visit our Investor Portal for more information about how we handle your Personal Information.
If you are a third-party Vendor/Supplier, please visit our Supplier Websites for more information about how we handle your Personal Information.
Collectively, we refer to the websites, online services, property visits and offline interactions as “services.” This Privacy Statement describes what Personal Information we gather, how we use it, how it is shared and how you can access, delete, correct, change, and limit our use of it. If you are asked to submit registration details via this site, you may be requested to agree to additional terms regarding our use of your Personal Information, and those additional terms will apply in that context. Any additional terms will be provided for your review at the time of registration.
Depending on where you are located, there may be differences in the types of Personal Information collected, used, and disclosed, or you may have different rights, For details specific to your country/region, please see the Location-Specific Disclosures section.
The Personal Information We Collect
How and Where We Collect Your Personal Information
Cookies and Other Tracking Technologies
Why We Use Your Personal Information
How and When We Share Your Personal Information
Your Privacy Preferences and Rights
THE PERSONAL INFORMATION WE COLLECT
To provide you services, we collect or you may choose to provide Personal Information that may identify you or relate to you as an individual.
Depending upon the type of relationship you have with Greystar, we may collect the Personal Information described in general terms below.
- Contact Information such as name, postal address, email address, date of birth, picture, and emergency contact details.
- Other Personal Identifiers such as user/account name, social security number, taxpayer identification number, driver’s license number, passport number, identity card or student card, and resident identification number.
- Financial and Insurance Information such as bank account/credit card number, rent payment details, insurance policy number, credit history, sanctions and Politically Exposed Persons (“PEP”) screening results, and other financial or tax documentation.
- Demographic Information such as age, race, color, ancestry, national origin, citizenship, marital status, sex, veteran or military status, in each case subject to applicable laws. In certain jurisdictions, you may also choose to share with us any disabilities or other health-related restrictions so that we can provide you with adequate accommodations.
- Commercial Information such as records of products or services purchased, obtained, or considered, other purchasing histories or tendencies, utility bills, insurance claimant name and contact information, lease information, rental history, and rent amount.
- Internet or other electronic network activity information through the use of our websites such as browsing history, search history, internet protocol address, cookie identification number, information regarding consumer’s interaction with a website, and internet postings. For more information please review the Cookies and Other Tracking Technologies section.
- Sensory data such as pictures, videos, and sounds.
- Employment or other professional information such as education, employment history, job title, university or school attended, diploma, other CV information, pay history, and income.
HOW AND WHERE WE COLLECT YOUR PERSONAL INFORMATION
We may collect Personal Information through the following:
- Online Services. We collect Personal Information when you interact with our Online services which may include, but are not limited to, searching for an apartment, communicating with us, applying for a job, posting to social media pages, or participating in a survey.
- Property Owners. Our residential properties may be owned by other investors who share personal information with us for the purposes of managing the property and providing you services.
- Property Visits and Offline Interactions. We collect your Personal Information when you visit our properties, attend events hosted at our properties, and/or inquire about housing directly with our properties.
- Other Sites and Third Parties. We may use separate sites for the processing of applications and agreements and to assist our residents and service providers with other tasks which are required or helpful to them, such as paying rent online. We also use separate sites for booking corporate or flexible stays. We may also receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward us your email address and other information about you so that we may contact you as requested and in accordance with applicable law.
- Due Diligence. When you provide services to Greystar as a third-party vendor/contractor, we will collect certain information through our discussions with you, from documents that you may deliver to us, and in the ordinary course of our business relationship.
- Other Sources. We collect Personal Information from other sources, such as public databases or credit agencies.
Where legally required, we will obtain your consent before collecting or processing your Personal Information.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We may also collect “Other Data” that generally does not reveal your specific identity or does not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Information. Other Data includes:
- Your browser or device. We collect certain data through your browser or automatically through your device, such as your operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the online services (such as the apps) you are using. We use this data to ensure that the online services function properly.
- IP Address. We collect your Internet Protocol (IP) address which is a number that is automatically assigned to your computer whenever you are using the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, Greystar collects IP addresses for the purposes of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our sites. We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you remain anonymous to us. We may seek to link your IP address to your identity when we feel it is necessary to protect our sites and other users from harm and to prevent criminal misconduct.
- Aggregated Data. We may aggregate data that we collect and this aggregated data will not personally identify you or any other user.
Cookies, Pixels, and other similar technologies. We collect certain data from cookies, pixel tags, web beacons, and other technologies (“Cookies”) which are pieces of data stored directly on your device or browser and may, in certain jurisdictions, be considered Personal Information. Cookies may be set by us and called first-party Cookies. We also use third-party Cookies for our advertising and marketing efforts, to measure the success of our marketing campaigns, and to compile statistics about usage of the online services. See the section on PROFILING AND AUTOMATIC DECISION-MAKING below.
- Strictly Necessary Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these Cookies, but some parts of the site will not work.
- Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these Cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
- Functional Cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all of these services may not function properly.
- Targeting Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. These work by uniquely identifying your browser and internet device. If you do not allow these Cookies, you will experience less targeted advertising.
- Social Media Cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these Cookies you may not be able to use or see these sharing tools.
Most browsers are set up to accept Cookies. If you want to change your cookie preferences, you can do so through your browser settings or by updating your Cookie preferences via our cookie banner, where applicable, when you enter any of our websites.
WHY WE USE YOUR PERSONAL INFORMATION
|
PURPOSE |
DESCRIPTION OF ACTIVITIES |
LEGAL BASIS |
|
Engage with prospective residents |
The activities associated with this purpose may include providing property tours and contacting prospective residents. |
Legitimate interests for leasing an apartment, for example, communication regarding your property preferences |
|
Applications and Contracts |
The activities associated with this purpose may include collecting and processing applications or contracts and communicating with you regarding your application or account. Personal Information will be used to perform credit checks, background checks, or other screenings as necessary for Greystar’s know your customer and anti-money laundering requirements. |
Performance of a contract to initiate a lease or an employment relationship Legitimate interests for ensuring prospective residents are financially solvent Legal obligations, such as sanctions screenings, background checks, anti-money laundering screenings, and identity confirmation |
|
Operations and General Business |
The activities associated with this purpose may include processing or communicating with residents about payments, performing debt collection, providing maintenance or other on-site services, and managing the property. Processing this information also helps us better understand how we can help prospective and current residents.
|
Performance of a contract to fulfill your lease Legal obligations relating to financial transactions, such as the obligation to maintain books and records. |
|
Marketing and Surveys |
The activities associated with this purpose may include communicating with you about our properties and promotions and conducting resident surveys about your experience. |
Consent, such as honoring communication preferences Legitimate interests, such as providing advertisements for our similar products and services |
|
Security and Legal Obligations |
The activities associated with this purpose may include detecting security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, as well as ensure the safety of our residents. |
Legitimate interests to protect against malicious activity Legal obligations relating to data protection and to report illegal activity and security incidents |
HOW AND WHEN WE SHARE YOUR PERSONAL INFORMATION
We may share Personal Information with the following third parties to provide you services, following a specific request from you, or to fulfill our legal obligations.
- Greystar Affiliates. We disclose your Personal Information and Other Data with our affiliated companies as necessary to communicate with you, provide you services, fulfill our contract with you and to accomplish our business purposes.
- Service Providers. We disclose Personal Information and Other Data to third parties who perform services such as hosting our websites, processing payments, conducting research and analytics, providing on-site services, providing benefits, conducting financial, identity and other legal checks and providing professional advice.
- Property Owners. We disclose Personal Information to the Owners of the properties we manage. Owners may use your Personal Information for their own purposes and legal obligations and are therefore considered separate data controllers for multiple processes during your tenancy journey.
- Partners. We disclose Personal Information and Other Data to our advertising partners or to sponsors of events and promotions in which you have expressed interest or for which you have registered.
We may also use and disclose your Personal Information as necessary to comply with applicable laws, respond to requests or requirements from government authorities, enforce our terms and conditions, or to otherwise protect the rights, property, or safety of Greystar employees, residents and other persons, including exchanging information with third parties for fraud protection and credit risk reduction.
BUSINESS TRANSITIONS
If Greystar goes through a business transition, such as a merger, being acquired by another company, or selling all or part of its assets, Personal Information may be transferred as part of that transition. By using our websites and providing your Personal Information, you consent to this transfer, provided use of the Personal Information will remain in accordance with the Privacy Statement in place at the time of the transfer. If required by law, we will separately notify you of such transfer.
YOUR PRIVACY PREFERENCES AND RIGHTS
We provide you with options, information, and choices below to express your preferences.
Email Consent and Opt-out
Each of our commercial emails contain a link with instructions on how to remove yourself from our email list. Please note that if you are a resident of a Greystar property and you use this site and your property site, you will need to opt-out of your property site separately. You will also need to opt-out separately from any third-party sites you have registered with.
Cookies and Other Data
For information on your choices related to Cookies and Other Data, please see the Section on Cookies and Other Tracking Technologies, above.
Access, Change, Delete, Restrict the Use or Object to the Processing of Your Personal Information
You may have the right under applicable privacy laws to request that Greystar inform you as to whether Personal Information relating to you is being processed. Subject to certain exceptions under applicable privacy laws, you may also have the right to submit a request to access, change, delete, restrict the use of, or object to the processing of your Personal Information that was previously provided to us. If you wish to exercise your rights, please visit our portals and complete one of the following forms. For your protection, we will verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs of responding to your request.
If you are a prospective, current or former tenant, please submit your request using this form.
If you are a prospective, current or former employee, please submit your request using this form.
For all other inquiries, or if you have any questions about the forms or our process, feel free to contact us at privacy@greystar.com or see the Contact Information section below.
SECURING INFORMATION
Greystar takes reasonable technical and organizational measures to safeguard users' Personal Information. While Greystar strives to protect your Personal information and therein your privacy, we cannot guarantee the security of any Personal Information you disclose online and therefore you must be aware of this risk.
We limit access to Personal Information to those individuals and organizations who we believe reasonably need to receive such information to provide our services or to do their jobs, and we take precautions we deem reasonable to protect the security of users' Personal Information in accordance with applicable law. However, as in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be injurious to the confidentiality of users' Personal Information notwithstanding the actions we take to prevent this. Because the security of all Personal Information associated with our users is of utmost concern to us, we periodically review and improve our security when new technology becomes available. This includes use of software which encrypts (generally processed at 256 bits) or distorts data submitted to us relating to an online rental application or employment application.
If users have any questions about security, please contact us using the information in the "Contact Information" section.
RETENTION
We will retain your Personal Information for the period we believe reasonable to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the services to you
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
- Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)
CHILDREN'S PRIVACY
Our websites are not directed at children. We do not collect or maintain information at our sites from those we know are under 16, and we do not permit children under 16 years of age to become registered users of our sites. By using any of our sites, you represent that you are not under 16 years of age. If you are a parent or guardian and you believe that your child under age 16 may have provided personally identifiable information through any of our websites, please contact us using the information in the "Contact Information" section.
DATA TRANSFERS – INTERNATIONAL USERS
Greystar is a global company and as a result, we may, subject to law, transfer Personal Information and Other Data collected in connection with our services, to entities in countries where data protection standards may differ from those in the country where you reside. If you provide Personal Information to us, it may be transferred to and processed in the U.S. or other countries. Please review the information provided in the section called Location-Specific Disclosures to learn more about data transfers in your jurisdiction.
PROFILING AND AUTOMATIC DECISION-MAKING
In certain circumstances and subject to applicable law, we may use automatic decision-making to evaluate your credit against our required criteria. Credit-checking is a mandatory step in our application review process.
In certain circumstances and subject to applicable law, we will use automated means to conduct sanctions and PEP screenings and in some cases for background checks. This processing is in accordance with our legal obligations and legitimate interests and has meaningful human intervention before making final decisions that may impact your application.
Sanctions screening involves comparing applicants against public lists maintained by the US Office of Foreign Asset Control and other lists maintained by other Governments. We do this through a secure online service and the data used to undertake such searches includes your name, date of birth, and nationality. For common names, the system will sometimes return a result known as a “false positive.” A human analyst will then use additional data you provided, such as your address, to make a final decision about the match.
We may also use third parties to serve tailored advertisements that may interest you. To serve these advertisements, those third parties place a cookie or other tracking technology on your browser to profile your access and use of our online services. For more information about Greystar’s use of Cookies and how to manage your cookie preferences, see the section on Cookies and Other Tracking Technologies, above. If you would like more information about this practice, please visit https://thenai.org/opt-out/ and https://youradchoices.com/.
LOCATION-SPECIFIC DISCLOSURES
NOTICE TO CALIFORNIA RESIDENTS
Individuals who reside in California and have provided their Personal Information to us may exercise their rights under the California Consumer Privacy Act (“CCPA”). California residents can find more information on exercising their rights under the CCPA by reading our California Consumer Privacy Statement or by calling 1-877-862-2797.
NOTICE TO RESIDENTS OF CERTAIN US STATES
Some state laws permit residents who provide us with Personal Information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, disclose such information to third parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.
NOTICE TO EU AND UK DATA SUBJECTS
This section of the Privacy Statement includes additional provisions for purposes of the EU and UK General Data Protection Regulation and related national legislation (collectively, "GDPR"). For purposes of the GDPR we have designated Greystar Netherlands Cooperatief U.A. as our representative in the EU for services offered in the EU by non-EU Greystar entities and Greystar Europe Holdings Limited as our representative in the UK for services offered in the UK by non-UK Greystar entities.
For users residing in the European Union or United Kingdom, when we transfer your data outside the EU/UK, including to other Greystar entities, we ensure your data is processed only in countries that provide an adequate level of protection for your data or where the recipient provides appropriate safeguards such as Standard Contractual Clauses or Binding Corporate Rules.
Data Controller Corporate Details (including contact details):
Austria:
Entity: Greystar Austria GmbH
Location: Wien, Austria
Registered Office: c/o TPA Steuerberatung GmbH, Wiedner Gürtel 13, 1100 Wien, Austria
Contact Point for Data Protection Enquiries: privacy@greystar.com
Germany:
Entity: Greystar Germany GmbH
Location: Frankfurt, Germany
Registered Office: Grosse Gallusstrasse 16-18 Frankfurt, 60311 Germany
Contact Point for Data Protection Enquiries: privacy@greystar.com
France:
Entity: Greystar France SAS
Location: Paris, France Registered Office: 54 avenue Hoche 75008 Paris
Contact Point for Data Protection Enquiries: privacy@greystar.com
Ireland:
Entity: Greystar Ireland Limited
Registered Office: 1st Floor, 118 Lower Baggot Street, Dublin 2, Ireland
Contact Point for Data Protection Enquiries: privacy@greystar.com
Spain:
Entity: Greystar Spain S.L.U.
Location: Madrid, Spain
Registered Office: Paseo de la Castellana 163, 3º Izda. 28046 Madrid
Contact Point for Data Protection Enquiries: privacy@greystar.com
The Netherlands:
Entity: Greystar Netherlands Cooperatief U.A.
Registered Office: New Babylon Gardens, Anna van Buerenplan 48, 2595 DA, The Hague, Netherlands
Contact Point for Data Protection Enquiries: privacy@greystar.com
United Kingdom:
Entity: Greystar Europe Holdings Limited
Location: London, United Kingdom
Registered Office: Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Contact Point for Data Protection Enquiries: privacy@greystar.com
EU Supervisory Authorities: Should you have any concerns regarding the processing of your Personal Information, you may contact the national data protection authority in the EU jurisdiction in which you normally access our sites at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
The Supervisory Authority in the UK is the Information Commissioner's Office, whose contact details are available at ico.org.uk.
NOTICE TO MAINLAND CHINA DATA SUBJECTS
Individuals in Mainland China can find more information by reading our Mainland China Privacy Statement.
CONTROLLER & DATA PROCESSOR
In many instances, Greystar acts as a separate Controller (as defined in the GDPR) with property owners, who may also use the Personal Information we collect. Owners have the right to use certain Personal Information for their own purposes in accordance with your tenant agreement and in order to comply with their own legal obligations, including maintaining books and records. In other instances, Greystar may be a Processor (as defined in the GDPR) for certain Personal Information, acting on behalf of the owner to manage the property and provide resident services.
UPDATES TO THIS PRIVACY STATEMENT
Any changes we make to this Privacy Statement will become effective upon posting. If we change our Privacy Statement, we will advise users of those changes through a general description at the top of this Privacy Policy and may also post these details to other places we deem appropriate. If we are legally permitted to do so, we may also email you.
CONTACT INFORMATION
If you have any questions about this Privacy Statement, please contact us at privacy@greystar.com.
You may also contact us by postal mail at the following address:
Greystar
Attn.: Data Privacy
465 Meeting St., #500
Charleston, SC 29403