Welcome to Resident Services

The Housing Authority of Cook County (HACC) is excited to share many new programs and resources that become available to you and your families. Our Information Technology team continues to add new platforms that will help us communicate more effectively and more frequently with you, our Public Housing and Housing Choice Voucher participants. In order to do that, we need to have up to date email and mobile phone information for you, which you can provide/update on our new Resident Portal.

Aside from updating information, using these newly added platforms you will be able to see real-time information regarding your annual certifications, assistance payment information, your rent portion, caseworker information, work order requests and status updates. In the future you will be able to submit annual renewal documentation as well as interim requests through this platform.

As technology continues to evolve, it is extremely important that we keep this information updated at all times. We often send out information about free career training, college scholarships, preschool enrollment, after-school programs, summer camps & summer jobs for you and your children.  If we do not have a current email & mobile number for you, you will miss out on these opportunities.  Due to the expense and environmental impact of paper mail, we will only send this information electronically. Even if your circumstances have not changed in the past year, please create your account today.

Due to concerns surrounding COVID-19, HACC is cancelling all public meetings and events at our sites and downtown office until further notice. This includes briefings and special program workshops. If you are scheduled to come into the office for a briefing or appointment, please do not come in as we are not seeing visitors. HACC staff members will continue to work remotely via email and telephone - please contact your housing specialist or program coordinator for more information. We appreciate your patience as we adjust to the new work environment - delays in processing are expected.

This log in page is for current registered users only. If you are a prospective applicant and want to apply to one of our open wait lists, please go to our Applicant Portal.

Make Payments

Pay online, check the status of your payments and review your payment history.

Maintenance Requests

Submit online maintenance requests.

Technical Support

For technical support please email registration@thehacc.org.