{"id":1651,"date":"2026-07-27T14:00:39","date_gmt":"2026-07-27T14:00:39","guid":{"rendered":"https:\/\/www.rentcafe.com\/help\/?p=1651"},"modified":"2026-07-27T14:02:22","modified_gmt":"2026-07-27T14:02:22","slug":"upload-documents-id-verification","status":"publish","type":"post","link":"https:\/\/www.rentcafe.com\/help\/upload-documents-id-verification\/","title":{"rendered":"How to upload documents and complete ID verification"},"content":{"rendered":"\n<div class=\"wp-block-group cmw-tip-v2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading cmw-tip-v2-heading\" id=\"h-summary\">Summary<\/h2>\n\n\n\n<p>\u2022 ID verification and document uploads are part of the RentCafe application process. Not all properties require every step, so follow the prompts specific to your application.<br>\u2022 Your information is handled securely. ID scans and uploaded documents are stored safely within your RentCafe account.<br>\u2022 Make sure photos are clear and legible before submitting. Blurry images may cause delays.<br>\u2022 If you run into issues during ID verification, try improving your lighting, cleaning your camera lens or switching to a different device.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-id-verification-on-rentcafe\">What is ID verification on RentCafe?<\/h2>\n\n\n\n<p>ID verification is a quick step during your RentCafe application that confirms who you are using a government-issued ID. It\u2019s designed to keep your application secure and help speed things along.<\/p>\n\n\n\n<p>When you\u2019re looking at a property on RentCafe.com, after you select a floorplan and begin your application, RentCafe guides you through this verification step.<\/p>\n\n\n\n<p>To complete ID verification, you need:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A government-issued ID such as an identity card, driver\u2019s license or passport<\/li>\n\n\n\n<li>A smartphone or tablet with a working camera<\/li>\n\n\n\n<li>A quick selfie to confirm it\u2019s really you<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-complete-id-verification\">How to complete ID verification<\/h2>\n\n\n\n<p>Follow these steps to verify your identity during the application process:<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1775136863610\"><strong class=\"schema-how-to-step-name\">Choose country<\/strong> <p class=\"schema-how-to-step-text\">Choose your document\u2019s issuing country or region when prompted.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1785142748090\"><strong class=\"schema-how-to-step-name\">Scan the front of your ID<\/strong> <p class=\"schema-how-to-step-text\">Select \u201cIdentity card\u201d and allow RentCafe to access your camera. Hold the front of your ID in front of the camera until you see the \u201cImage captured\u201d confirmation.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1785142771954\"><strong class=\"schema-how-to-step-name\"><strong>Scan the back of your ID<\/strong><\/strong> <p class=\"schema-how-to-step-text\">Flip your ID and hold it steady in front of the camera. Wait for the confirmation message.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1785142810007\"><strong class=\"schema-how-to-step-name\"><strong>Complete face verification<\/strong><\/strong> <p class=\"schema-how-to-step-text\">This step confirms you are a real person. Make sure your face is evenly lit and clearly visible against the background. Look straight into the camera, tap \u201cContinue\u201d and position your face within the frame. Hold still until you see the \u201cImage captured\u201d and \u201cID verified\u201d confirmations.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1785142834554\"><strong class=\"schema-how-to-step-name\">Confirm your details<\/strong> <p class=\"schema-how-to-step-text\">After scanning, some fields in your application are filled in automatically, such as your legal name and Social Security number. Review this information and correct anything that\u2019s inaccurate. If your Social Security number was not captured, enter it manually or check the \u201cI don\u2019t have SSN\u201d box. You can also reorder your name fields (first name, middle name, last name) if needed.<\/p> <\/li><\/ol><\/div>\n\n\n\n<p>Once these steps are done, your ID verification is complete.<\/p>\n\n\n\n<p class=\"cmw-tip\"><span>Tip: <\/span>For the best results during face verification, face a window or a light source so your face is evenly lit. Avoid backlighting and make sure nothing covers your face.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-scan-your-id-to-autofill-personal-details\">How to scan your ID to autofill personal details<\/h2>\n\n\n\n<p>Depending on the property, RentCafe may require you to complete an ID verification step. If ID verification isn&#8217;t part of your application process, you&#8217;ll still have the option to scan or upload a photo of your ID on the \u201cYour personal details\u201d page (which appears after you add roommates) to autofill your personal information \u2014 or you can fill in those details manually.<\/p>\n\n\n\n<p>To use this feature:<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1775136863610\"><strong class=\"schema-how-to-step-name\">Open the personal details form<\/strong> <p class=\"schema-how-to-step-text\">Tap \u201cScan now\u201d in the \u201cScan ID to save time!\u201d box on the personal details page.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1779871322693\"><strong class=\"schema-how-to-step-name\">Choose to take a photo or upload one <\/strong> <p class=\"schema-how-to-step-text\">If you take a photo, your camera opens. Place your ID in front of the camera and capture a clear image of the front. If you upload, select the image from your photo gallery.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1779871328688\"><strong class=\"schema-how-to-step-name\">Review the autofilled details <\/strong> <p class=\"schema-how-to-step-text\">Your personal information is added to the form automatically. Check that everything is correct, fill in any missing fields and tap \u201cContinue.\u201d<\/p> <\/li><\/ol><\/div>\n\n\n\n<p>This step is optional but can save time by reducing the amount of information you need to type manually.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-upload-documents-on-rentcafe\">How to upload documents on RentCafe<\/h2>\n\n\n\n<p>After completing ID verification and entering your personal details, adding pets and extras, the next stage of the application involves uploading documents. You can tell you\u2019ve reached this stage when you see \u201cDocuments\u201d above the main title on your screen.<\/p>\n\n\n\n<p>This is usually the stage where you have to check some tasks off your list before you complete your application.<\/p>\n\n\n\n<p>Uploading works the same way as attaching a file to an email. <strong>Tap \u201cUpload,\u201d select the file from your device and it saves automatically to your RentCafe application.<\/strong> You can also choose to take a photo of a document instead of uploading a file.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-income-verification\">Income verification<\/h3>\n\n\n\n<p>One of the first documents you may need to upload is proof of income. To verify your income using paystubs:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Under \u201cVerify income,\u201d select \u201cUpload paystub.\u201d<\/li>\n\n\n\n<li>Upload your most recent paystub(s).<\/li>\n<\/ol>\n\n\n\n<p>Income verification can also be completed through other methods depending on the options available in the RentCafe applicant portal for the property you\u2019re applying for.<\/p>\n\n\n\n<p>If you\u2019re a co-applicant (roommate of the main applicant) or guarantor for the main applicant, you will also need to create an account on RentCafe to join the application process. You\u2019ll also be required to complete income verification and be able to upload proof of income by following the steps above.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-portable-tenant-screening-report\">Portable tenant screening report<\/h3>\n\n\n\n<p>If you have a portable tenant screening report, you can upload it during this stage of the application process. Tap \u201cPortable tenant report\u201d and upload the document. Submitting this report may qualify you for reduced application fees.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-managing-documents-after-move-in\">Managing documents after move-in<\/h3>\n\n\n\n<p>Once the lease is signed and you move in, your applicant dashboard switches to a resident dashboard. Under the \u201cLease\u201d section, you can find all documents related to your lease and residency, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lease agreement<\/li>\n\n\n\n<li>Insurance policy<\/li>\n\n\n\n<li>Proof of income<\/li>\n\n\n\n<li>Other previously uploaded documents<\/li>\n<\/ul>\n\n\n\n<p>You can manage existing documents and upload new ones from this section.<\/p>\n\n\n\n<p>Ready to apply? Visit <a href=\"https:\/\/www.rentcafe.com\/\">RentCafe.com<\/a> to browse apartments and start your application.<\/p>\n\n\n\n<div class=\"wp-block-group cmw-faq\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-faq\">FAQ<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1774953311468\"><strong class=\"schema-faq-question\">What types of ID are accepted for verification on RentCafe?<\/strong> <p class=\"schema-faq-answer\">RentCafe accepts government-issued identification documents, including identity cards, driver\u2019s licenses, passports and visas.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1775721405800\"><strong class=\"schema-faq-question\">Can I complete ID verification on a computer?<\/strong> <p class=\"schema-faq-answer\">ID verification requires a camera to scan your ID and take a selfie, so a smartphone or tablet with a camera is needed. If you start the application on a computer, you may be asked to continue this step on a mobile device.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1785144111979\"><strong class=\"schema-faq-question\">What if my ID scan doesn\u2019t capture my Social Security number?<\/strong> <p class=\"schema-faq-answer\">If your Social Security number is not captured automatically, you can enter it manually in the confirmation step. If you don\u2019t have a Social Security number, check the \u201cI don\u2019t have SSN\u201d box to proceed.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1785144127504\"><strong class=\"schema-faq-question\">What file types can I upload for documents?<\/strong> <p class=\"schema-faq-answer\">RentCafe typically accepts common file formats such as PDF files and common image formats (JPEG, TIF, BMP, GIF and PNG), up to 10MB per file. You also have the option to take a photo of a physical document directly within the app.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1785144161908\"><strong class=\"schema-faq-question\">Is the ID scan required, or can I skip it?<\/strong> <p class=\"schema-faq-answer\">The ID verification step is a required part of the application process on RentCafe. However, the optional ID scan to autofill personal details on the \u201cYour personal details\u201d page can be skipped. You can enter your information manually instead.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1785144180750\"><strong class=\"schema-faq-question\">Is my personal information safe when I scan my ID?<\/strong> <p class=\"schema-faq-answer\">Yes. ID scans and uploaded documents are handled securely as part of standard digital identity verification procedures. Your data is stored safely within your RentCafe account.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1785144210797\"><strong class=\"schema-faq-question\">Can I access my uploaded documents after I move in?<\/strong> <p class=\"schema-faq-answer\">Yes. After move-in, your applicant dashboard becomes a resident dashboard. All lease-related documents and previously uploaded files are available under the \u201cLease\u201d section, where you can also upload new documents.<\/p> <\/div> <\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Summary \u2022 ID verification and document uploads are part of the RentCafe application process. Not all properties require every step, so follow the prompts specific to your application.\u2022 Your information is handled securely. ID scans and uploaded documents are stored safely within your RentCafe account.\u2022 Make sure photos are clear and legible before submitting. Blurry&hellip;<\/p>\n","protected":false},"author":738,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-1651","post","type-post","status-publish","format-standard","hentry","category-documents"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to upload documents and verify your ID on RentCafe<\/title>\n<meta name=\"description\" content=\"Upload documents and verify your identity on RentCafe. 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Here\u2019s how to move through your application quickly and securely.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rentcafe.com\/help\/upload-documents-id-verification\/\" \/>\n<meta property=\"og:site_name\" content=\"RentCafe Help center\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-27T14:00:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-27T14:02:22+00:00\" \/>\n<meta name=\"author\" content=\"Alexandra Both\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/\"},\"author\":{\"name\":\"Alexandra Both\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/#\\\/schema\\\/person\\\/dfb395db96984dea480df6702bbd3285\"},\"headline\":\"How to upload documents and complete ID verification\",\"datePublished\":\"2026-07-27T14:00:39+00:00\",\"dateModified\":\"2026-07-27T14:02:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/\"},\"wordCount\":1253,\"commentCount\":0,\"articleSection\":[\"Documents\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#respond\"]}]},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/\",\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/\",\"name\":\"How to upload documents and verify your ID on RentCafe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/#website\"},\"datePublished\":\"2026-07-27T14:00:39+00:00\",\"dateModified\":\"2026-07-27T14:02:22+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/#\\\/schema\\\/person\\\/dfb395db96984dea480df6702bbd3285\"},\"description\":\"Upload documents and verify your identity on RentCafe. 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She brings over 10 years of real estate writing experience, having served as a senior editor at Commercial Property Executive and Multi-Housing News. A seasoned journalist, Alexandra has worked across print, online, and broadcast media. Her work has been featured in a variety of prominent outlets, including The New York Times, The Guardian, USA Today, and Architectural Digest. She holds a B.A. in Journalism and an M.A. in Community Development.\",\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/author\\\/alexandrapac\\\/\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1774953311468\",\"position\":1,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1774953311468\",\"name\":\"What types of ID are accepted for verification on RentCafe?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"RentCafe accepts government-issued identification documents, including identity cards, driver\u2019s licenses, passports and visas.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1775721405800\",\"position\":2,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1775721405800\",\"name\":\"Can I complete ID verification on a computer?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"ID verification requires a camera to scan your ID and take a selfie, so a smartphone or tablet with a camera is needed. If you start the application on a computer, you may be asked to continue this step on a mobile device.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144111979\",\"position\":3,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144111979\",\"name\":\"What if my ID scan doesn\u2019t capture my Social Security number?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your Social Security number is not captured automatically, you can enter it manually in the confirmation step. If you don\u2019t have a Social Security number, check the \u201cI don\u2019t have SSN\u201d box to proceed.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144127504\",\"position\":4,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144127504\",\"name\":\"What file types can I upload for documents?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"RentCafe typically accepts common file formats such as PDF files and common image formats (JPEG, TIF, BMP, GIF and PNG), up to 10MB per file. You also have the option to take a photo of a physical document directly within the app.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144161908\",\"position\":5,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144161908\",\"name\":\"Is the ID scan required, or can I skip it?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The ID verification step is a required part of the application process on RentCafe. However, the optional ID scan to autofill personal details on the \u201cYour personal details\u201d page can be skipped. You can enter your information manually instead.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144180750\",\"position\":6,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144180750\",\"name\":\"Is my personal information safe when I scan my ID?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. ID scans and uploaded documents are handled securely as part of standard digital identity verification procedures. Your data is stored safely within your RentCafe account.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144210797\",\"position\":7,\"url\":\"https:\\\/\\\/www.rentcafe.com\\\/help\\\/upload-documents-id-verification\\\/#faq-question-1785144210797\",\"name\":\"Can I access my uploaded documents after I move in?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. After move-in, your applicant dashboard becomes a resident dashboard. 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If you don\u2019t have a Social Security number, check the \u201cI don\u2019t have SSN\u201d box to proceed.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.rentcafe.com\/help\/upload-documents-id-verification\/#faq-question-1785144127504","position":4,"url":"https:\/\/www.rentcafe.com\/help\/upload-documents-id-verification\/#faq-question-1785144127504","name":"What file types can I upload for documents?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"RentCafe typically accepts common file formats such as PDF files and common image formats (JPEG, TIF, BMP, GIF and PNG), up to 10MB per file. You also have the option to take a photo of a physical document directly within the app.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.rentcafe.com\/help\/upload-documents-id-verification\/#faq-question-1785144161908","position":5,"url":"https:\/\/www.rentcafe.com\/help\/upload-documents-id-verification\/#faq-question-1785144161908","name":"Is the ID scan required, or can I skip it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The ID verification step is a required part of the application process on RentCafe. However, the optional ID scan to autofill personal details on the \u201cYour personal details\u201d page can be skipped. 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