4 Times When You Should Definitely Contact Your Property Manager

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Property managers are busy people; on a day-to-day basis, they have to handle maintenance requests, deal with resident complaints, process applications, find tenants for vacant units, and so much more.

They have a lot on their hands, but they strive to handle everything in a timely manner. So knowing when to contact them with a request is important, and that’s why our friends over at Kass Management put together this list of most crucial reasons to get in touch with your property manager:

When you have safety concerns

While property managers do everything they can to ensure the safety of the community, residents too play a key role in contributing to the general well-being of the community. That being said, if you ever find yourself suspicious of a visitor or you spot an issue with a common area door that doesn’t lock properly, make sure you notify your property manager.

When you have an emergency

Sure, even a dim light in the bedroom might seem like an emergency if you’re a student pulling an all-nighter to prepare for an exam. But generally, emergencies are of a much more serious nature; time sensitive matters like gas leaks, loss of heat, flooding, and fire should always be reported in a timely manner – and most management companies offer a 24-hour support hotline for precisely this type of emergencies.

When you have a general maintenance issue

Possibly the biggest upside to renting (versus owning) is that tenants generally benefit from free maintenance services; so make sure you make the most of it. And while some repairs don’t necessarily fit in the urgent category, they should still be reported to the property manager – who will know to quickly assess whether or not the problem can escalate.

When you have questions about moving

Whether you need help finding a good moving company, pointers on which elevator or stairwell to use for large pieces of furniture, or any questions related to a building’s move-in and/or move-out procedures, your property manager is the most qualified to help.

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Balazs Szekely, our Senior Creative Writer has a degree in journalism and dynamic career experience spanning radio, print and online media, as well as B2B and B2C copywriting. With extensive experience at several real estate industry publications, he’s well-versed in coworking trends, remote work, lifestyle and health topics. Balazs’ work has been featured in The New York Times, The Washington Post, and The Wall Street Journal, as well as on CBS, CNBC and more. He’s fascinated by photography, winter sports and nature, and, in his free time, you may find him away from home on a city break. You can drop Balazs a line via email.

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