RentCafe

Why am I seeing this?

You already have a current account from a recent rental application or recently rented at a community that uses RENTCafé. If you are prompted to use your existing email address, then you already have an account with one of these communities. Communities everywhere use RENTCafé to manage the online leasing process and resident services (for example: rent payments, maintenance requests, etc.).

What is RENTCafé?

RENTCafé is a platform that provides communities and property management companies with websites that applicants and residents can use to submit their rental applications, sign their lease, pay their rent, submit maintenance requests, and much more. RENTCafé allows users with multiple profiles to be linked through a single email address.

I don't remember creating an account using RENTCafé. Why would I have created one?

You may have created an account for or were invited to join a property that uses RENTCafé for one or more of the following reasons:

To submit an online application.
To pay application fees and/or holding deposits.
To make resident rent payments.
To become a guarantor or roommate on another applicant or resident's online leasing application.
You may have used RENTCafé's Prospect or Resident Portal at a previous residence.
You may work for a corporate housing provider and need Prospect or Resident Portal access to multiple corporate units.

I now understand that my email is tied to an existing account. How do I proceed?

To use your existing account:

1. Click Use my existing account!
2. Enter the password associated with your existing account and click Login.

I don't remember my password for my previously created account. How do I reset my password?

If you want to reset your password:

1. Click I forgot my password.
2. Enter your email address and complete the reCAPTCHA test.
3. Click Submit. An email will be sent with instructions on how to reset your password.

What if I don't want to use my existing account?

You can register using a different email address that is not currently associated with a RENTCafé property. Click on Create a new account with a different email address.

Why should I only use one account?

Using one email address is a convenient way to manage multiple profiles with one account without needing to remember more than one email address or password - saving you time on tasks such as making secure online payments, submitting maintenance requests, checking your balance due, and much more. When you log in, you can choose which profile you want to use and toggle between the different profiles.

My email address is currently associated with multiple RENTCafé profiles. What happens to my RENTCafé account when I no longer have or need access to a particular property?

When access is no longer needed, the property management company will remove or deactivate their specific profile from your RENTCafé user account. This will not impact your access to other active profiles linked to your user account. The amount of time in which you have access to particular profiles will depend on that company's or property's settings. If you you have any questions about access to a specific profile, please contact that property directly